Facilities Coordinator

CBRE has an exciting opportunity for a Branch Facilities Coordinator. As a member of a successful team who are committed to achieving both client and company objectives, the successful candidate will provide proactive day to day operational administrative support across all customer UKI branch locations but primarily focused on their local site location, provide framework for standardized service and compliance, with key focus on service delivery and customer satisfaction Job Responsibilities · Successful candidate will be the sole CBRE representative on site, with support from the CBRE FM and wider CBRE account team. Therefore, a high degree of self-sufficiency is required. · Support rollout and transition of integrated FM services solution across clients UKI portfolio · Support transition communication plan for all impacted parties, stakeholders and vendors · Plan strategy for asset data collection for UKI branch solution · Use the client US model in applying MSA KPIs as guidance for WO management and reporting · Plan FMP deployment with sharing information between existing incumbent system and CBRE FMP · Establish and implement Self Service Request portal, helpdesk facility for UKI branch solution · Refresh processes for all client related activity ownership – work order initiation, PO creation, supplier contracting and management · Coordinate and plan synergies with CBRE Global Lease Administration Team to optimize client portfolio management · Support client sites across EMEA with CBRE FMP · Support QHSE/compliance audits and programmes · Establish an EHS roles and responsibilities matrix per site defining between Landlord, Client and CBRE · Communicate safety expectations to comply with client QHSE policies and procedures, ensuring all non-conformances and opportunities for improvement are brought to the attention of the client · Establish E-logbooks to ensure delivery of asset lifecycle management, critical asset identification, support capital planning and promote CBRE operational excellence · Seek continuous improvement opportunities · Support sustainability initiatives · Coordinate all reporting and analytics requirements governed by Global MSA · Respond to client enquiries and complaints. · Ensure timely and quality service delivery to clients through work order management system. · Follow up with clients to ensure customer satisfaction. · Build and maintain excellent customer and service partner relationships · Be customer focused with a proactive attitude combined with an ability to communicate effectively under constant pressure with a multitude of stakeholders · Communication of FM activity to building occupants, relevant business unit managers and users to achieve high credibility · Manage the work order process by generating and dispatching service request work orders to multiple subcontractors and vendors, communicating work orders to technicians on priority orders via email, text or call, and assist management in resolving problems. · Promote consistent SLAs across all sites for all FM services, including priority response times · Run weekly report on open work orders and check status with the appropriate Technician or vendor. Close work orders on a weekly basis. · Submit report on completed work orders to the service centre. · Update maintenance management schedules, equipment lists, and dispatch matrix under direction of Facility Managers. · Maintain all files on work orders, proposals, and department files. · Create files for new vendors and check accuracy on all completed paperwork submitted by new vendors. · Train new vendors on company billing procedures. · Issue purchase orders, manage flow of invoicing and support with budget optimisation · Coordinate inspections at the branch locations. Qualifications needed: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Appropriate vocational qualifications. Comprehensive knowledge of all FM aspects with minimum of two to four years of related experience and/or training. Experience of CMMS preferred. CERTIFICATES and/or LICENSES Full driving license.About CBRE Global Workplace Solutions: As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.” #GWSEMEA