EMEA Alliance Director

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting An EMEA Alliance Director to join our team in London, supporting a global account within our Financial and Professional Services Sector. \\n\\nThe successful candidate will manage the contract relationship, acting as a trusted advisor and thought leader to grow the business relationship and contract value.

The Alliance Director will ensure alignment between the account organization and other departments within GWS to maximize value creation and ensure excellence in operational delivery by providing direction and oversight to enable account teams to positively contribute and comprehensively manage the fulfilment of our commitment to the client.\\n\\nThrough the development and execution of an Account Business Plan, the Alliance Director will be responsible for the profitable revenue growth and profit targets of the account portfolio. The incumbent is required to develop and foster growth and senior level customer relations as part of developing strategic plans that ultimately improve the client's business, utilizing the full breadth of products and capabilities of GWS.\\n\\nKey Tasks:\\n\\nP&L, Contract Management and Governance:\\n\\nAccountable for financial performance of assigned account/s; Indirectly leads the resources to deliver against the contract, managing scope interpretation as required\\nLead the sponsorship essential to deliver against the contract, managing Scope interpretation as required\\nEngage executive involvement as needed to leverage the broader GWS portfolio to introduce new scope & business pricing as part of delivering an integrated set of services\\n \\nCustomer Relationship Management & Development:\\n\\nManage the contract relationship, acting as a trusted advisor and thought leader to grow the business relationship with the client\\nDemonstrate credibility and thought leadership, influencing business outcomes\\nManage enterprise wide client relationships at senior levels acting as an extension of the client's executive management team\\n \\nStrategic Planning & Value Creation: \\n\\nSupport growth of customer's business through the development and execution of an Account Business Plan\\nRepresent the customers' best interests externally and internally to GWS\\nAccommodate, plan, integrate portfolio contraction & expansion ensuring the successful management of scope expansion & renewal activities\\n \\nService Delivery Integration and Assurance:\\n\\nAct as team leader and be responsible for provision of all services that touch customer; manage escalation process\\nMaintain effective communication on significant matters with and between all functional areas of the account team and the service delivery team, as well as within GWS and executive leadership\\nManage in a matrix environment and customer business changes that impact service delivery\\n \\nLeadership:\\n\\nDirect the account leadership team and may have direct reporting as well as matrix reporting responsibilities\\n \\nPerson Specification:\\n\\nExtensive experience and/or training with emphasis on Facilities Management, Engineering Operations, Transaction Management, Project Management/Construction and Consulting.\\nProven capability of managing a multi country account\\nExperience of managing a large P&L\\nProven experience as a visionary leader\\nHigh level of personal credibility, customer relationship management, networking and interpersonal skills\\nProven track record in the development & implementation of strategic plans\\nSignificant experience managing customer accounts across multiple regions\\nAbout CBRE Global Workplace Solutions:\\n \\nAs one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services.

Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.\\n \\nCBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020.

It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."\\n \\nApplication Process:\\n \\nYour application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.\\n \\nNo agencies please.\\n\\nPlease note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.\\n \\n#GWSEMEA