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For Companies At a Glance
- Tasks: Support clients with inquiries and manage service delivery for a dynamic team.
- Company: Join CBRE, a global leader in real estate services with a strong reputation.
- Benefits: Enjoy a collaborative work environment and opportunities for growth.
- Why this job: Make an impact while learning about facilities management in a top-rated company.
- Qualifications: High School Diploma or GED; basic Microsoft Office skills required.
- Other info: Ideal for those looking to kickstart their career in a supportive setting.
The predicted salary is between 28800 - 43200 £ per year.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support position to join the team located in Brighton.
About the Role:
As a CBRE Contract Support Coordinator, you will provide basic customer service and administrative support to a small to medium Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.
Role Responsibilities:
- Respond to client inquiries and concerns and ensure timely and quality service delivery and follow up to ensure satisfaction.
- Understand the scope of the contract and make sure that all work is carried out accordingly.
- Act as a financial and operational systems client resource.
- Generate reports on open and closed work orders and check status with the appropriate technician or vendor.
- Maintain files on work orders, proposals, and department files.
- Build vendor files and check the accuracy on completed paperwork.
- Process invoices and ensure accurate cost centre coding.
- Coordinate sub-contractor files, ensuring they are compliant with QHSE requirements.
- Identify cost savings opportunities to ensure customer and financial savings targets are maximized.
- Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
- Impact through clearly defined duties, methods, and tasks are described in detail.
- Deliver own output by following defined procedures and processes under close supervision and guidance.
Person Specification:
- High School Diploma or GED with up to 2 years of job-related experience.
- Ability to follow basic work routines and standards in the application of work.
- Communication skills to exchange straightforward information.
- Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Strong organizational skills with an inquisitive mindset.
- Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markup.
Application Process:
Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being shortlisted for the role.
No agencies please.
Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
Contract Support employer: CBRE Enterprise EMEA
Contact Detail:
CBRE Enterprise EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Contract Support Coordinator. Understanding the nuances of customer service and administrative support in a facilities management context will help you stand out during interviews.
✨Tip Number 2
Brush up on your Microsoft Office skills, particularly Excel. Being able to generate reports and manage data efficiently is crucial for this role, so showcasing your proficiency can give you an edge.
✨Tip Number 3
Research CBRE Global Workplace Solutions and their approach to contract management. Having insights into their operations and values will allow you to tailor your conversation and demonstrate your genuine interest in the company.
✨Tip Number 4
Prepare examples of how you've successfully managed tasks or solved problems in previous roles. This will help you illustrate your organisational skills and ability to follow procedures, which are key for the Contract Support position.
We think you need these skills to ace Contract Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Contract Support position. Familiarise yourself with the key tasks such as customer service, administrative support, and financial management to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience that aligns with the job description. Mention specific examples where you've provided customer service or managed administrative tasks, especially in a facilities management context.
Showcase Your Skills: Make sure to highlight your communication skills, organisational abilities, and proficiency in Microsoft Office products. Provide examples of how you've used these skills in past roles to demonstrate your suitability for the position.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role at CBRE. Mention why you want to work for them and how you can contribute to their goals, particularly in contract quality management.
How to prepare for a job interview at CBRE Enterprise EMEA
✨Understand the Contract Scope
Before your interview, make sure you have a solid understanding of the contract scope related to the role. Familiarise yourself with how CBRE manages its contractual services and be prepared to discuss how you would ensure that all work is carried out according to these specifications.
✨Showcase Your Organisational Skills
As a Contract Support Coordinator, strong organisational skills are crucial. Be ready to provide examples from your past experiences where you successfully managed files, reports, or any administrative tasks. Highlight your ability to maintain order and accuracy in your work.
✨Demonstrate Communication Skills
Effective communication is key in this role. Prepare to discuss how you would handle client inquiries and concerns. Think of specific instances where you effectively communicated with clients or team members to resolve issues or ensure satisfaction.
✨Familiarity with Microsoft Office
Since the role requires a working knowledge of Microsoft Office products, brush up on your skills in Word, Excel, and Outlook. Be ready to discuss how you've used these tools in previous roles, especially in generating reports or managing data.
