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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage contract delivery for a dynamic team.
- Company: Join CBRE, a global leader in commercial real estate services.
- Benefits: Competitive salary, diverse culture, and opportunities for personal growth.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Diploma or GED with relevant experience and strong organisational skills.
- Other info: Collaborative culture that values diverse perspectives and career development.
The predicted salary is between 36000 - 60000 £ per year.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Support to join the team located in London.
About the Role:
As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.
What You'll Do:
- Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
- Understand the scope of the contract and make sure that all work is carried out accordingly.
- Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
- Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
- Review processed invoices and ensure accurate cost centre coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
- Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
- Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
- Deliver monthly reporting support on Contract and Business Unit Reviews.
- Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
- Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
- Impact own team and other teams whose work activities are closely related.
- Suggest improvements to existing processes and solutions to improve the efficiency of the team.
What You'll Need:
- Diploma or GED with 3-4 years of job-related experience.
- A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
- Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Organizational skills with an advanced inquisitive mindset.
- Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Contract Support employer: CBRE Enterprise EMEA
Contact Detail:
CBRE Enterprise EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and keep you top of mind for the hiring team. Plus, it shows your enthusiasm for the role.
We think you need these skills to ace Contract Support
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contract Support role. Highlight your relevant experience and skills that match the job description, especially in customer service and administrative support.
Showcase Your Skills: Don’t forget to mention your proficiency in Microsoft Office and any advanced math skills you have. These are key for the role, so give us examples of how you've used these skills in previous jobs.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to communicate your experiences and achievements, making it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CBRE Enterprise EMEA
✨Know the Contract Inside Out
Before your interview, make sure you thoroughly understand the scope of the contract you'll be supporting. Familiarise yourself with the key deliverables and how they align with customer satisfaction. This will show that you're proactive and ready to hit the ground running.
✨Showcase Your Financial Savvy
Since this role involves managing invoices and financial reports, brush up on your financial skills. Be prepared to discuss how you've handled budgeting or cost-saving initiatives in the past. Highlighting your advanced math skills will definitely impress the interviewers.
✨Demonstrate Your Organisational Skills
This position requires strong organisational abilities, so come prepared with examples of how you've successfully managed multiple tasks or projects. Discuss any systems or tools you’ve used to keep everything on track, especially if they relate to Microsoft Office products.
✨Be Ready to Solve Problems
Expect questions about how you've tackled complex problems in previous roles. Think of specific examples where you identified issues and implemented solutions. This will showcase your analytical skills and your ability to think on your feet, which is crucial for this role.
