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- Tasks: Deliver world-class customer service and create memorable experiences for employees and guests.
- Company: Join CBRE, a global leader in commercial real estate services.
- Benefits: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be the first point of contact and make a lasting impression every day.
- Qualifications: Diploma or GED with up to 2 years of experience; strong communication skills.
- Other info: Collaborative culture that values diverse perspectives and encourages personal development.
The predicted salary is between 30000 - 40000 £ per year.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Workplace Experience Ambassador to join our team in London on a permanent basis.
About the Role:
As a CBRE Workplace Experience Ambassador, you will be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
Key Responsibilities:
- First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
- Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
- Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
- Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
- Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
- Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
- Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
- Coordinate with vendors who supply services or goods to the workplace.
- Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
- Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
Experience Required:
- Diploma or GED with up to 2 years of job-related experience.
- Ability to follow basic work routines and standards in the application of work.
- Communication skills to exchange straightforward information.
- Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Strong organizational skills with an inquisitive mindset.
Why CBRE:
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Guest Experience Lead - Onsite Services in City of London employer: CBRE Enterprise EMEA
Contact Detail:
CBRE Enterprise EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Lead - Onsite Services in City of London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on CBRE and its values. This will help you connect with the team and show that you're genuinely interested in being part of their workplace experience.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for guests, think about how you can make a memorable impression. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to showcase your organisational skills! Prepare examples of how you've successfully managed events or coordinated activities in the past. This will demonstrate your ability to handle the responsibilities of the role.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Experience Lead - Onsite Services in City of London
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the responsibilities of the Guest Experience Lead role. Use keywords from the job description to show that you understand what we’re looking for.
Showcase Your Customer Service Skills: Since this role is all about delivering top-notch customer service, share specific examples of how you've excelled in similar situations. We love hearing about your past experiences and how they’ve prepared you for this position!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us that you’re serious about joining our team at CBRE!
How to prepare for a job interview at CBRE Enterprise EMEA
✨Know the Company Inside Out
Before your interview, take some time to research CBRE and its values. Understand their commitment to customer service and how they create a welcoming environment. This will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Practice Your Greeting
As the first point of contact, your greeting sets the tone for the guest experience. Practice a warm and professional introduction. Think about how you would welcome someone into the building and make it memorable. A friendly smile and confident body language can go a long way!
✨Showcase Your Organisational Skills
Be prepared to discuss your organisational skills and how you've managed multiple tasks in previous roles. Use specific examples where you coordinated events or handled inquiries effectively. This will demonstrate your ability to juggle responsibilities, which is crucial for the Workplace Experience Ambassador position.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you had to handle complaints or coordinate services under pressure. Practising these responses will help you articulate your thought process and show that you can think on your feet.