Office Supervisor in Cambridge

About the Role:

Make sure to apply with all the requested information, as laid out in the job overview below.

As an Office Service Supervisor, you will oversee all activities at your assigned office, manage daily operations, and serve as the main point of contact. You\’ll work with the client Site Leaders, Finance, and other departments to address business needs, collaborating with the client\’s Real Estate Site Services (RESS) Regional Lead and Subject Matter Experts to enhance employee engagement, satisfaction, and service efficiency. Onsite presence is required, and you may be contacted about facility emergencies outside working hours, but responding is optional.

This job is part of the Office Operations function. They are responsible for providing office support to a client, business function or individual contributor.

What You\’ll Do:

Serve as the client\’s primary point of contact for local Site Leaders, RESS Regional Lead, and all local employees regarding day-to-day site operational matters.

Oversee all aspects of site operations relevant to the location, including Reception, Security, Business
Continuity, Emergency Response Planning, Environmental Health and Safety programs, Ergonomics, Green Initiatives, Sustainability, Food Services, Supplies, Record Retention, Asset Management, Recycling, Satisfaction Surveys, Transport Services, and related activities.

Collaborate with client Site Leadership and the RESS Regional Lead to foster a positive Employee Experience by proactively addressing individual, team, and site needs and managing the local work environment. Assist clients in developing action plans based on employee survey outcomes, NV Suggestion Box inputs, and feedback from site meetings.

Partner with client Site Leadership to establish and implement site-level initiatives, leveraging best practices
from the RESS Regional Lead for planning and execution.

Work closely with the client RESS Regional Lead and Finance team to prepare, manage, and forecast site operational budgets and costs. Collaborate with RESS Regional leadership to identify opportunities for cost optimization and service enhancement.

Supervise contract administration, insurance, and risk management for all site services and vendors, ensuring compliance with client legal requirements.

Provide and manage occupancy plans and seating assignments, utilizing RESS resources to develop options
that support business space requirements.

Oversee and coordinate office moves, expansions, and facility projects-including HVAC, electrical, plumbing-by leveraging client RESS regional support.

Act as the primary liaison for property management services provided by the landlord and coordinate visits
for internal and external guests, including regulatory agencies.

Support and coordinate Corporate Shipping, Receiving, and Global Trade functions.

Offer local assistance for onboarding, orientation, university relations, and recruitment processes.

Coordinate with the IT team to support new hires, telecommunications, videoconferencing, and laboratory or site requirements as necessary. Organize, implement, and manage Global Citizenship initiatives at the site, including employee events, charitable contributions, and community relations activities.

What You\’ll Need:

High School Diploma or GED with 5+ years of job-related experience. Prior shift manager or supervisory experience preferred.
In-depth understanding of a range of processes, procedures, systems, and concepts within own function and basic knowledge of related job functions required.
Requires the ability to explain complex concepts or sensitive information.
Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Excellent organizational skills with a master-level inquisitive mindset.
Exceptional math skills. Ability to calculate sophisticated figures such as percentages, discounts, and markups.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values – respect, integrity, service and excellence – and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. xiskglj

Applicant AI Use Disclosure

We value human interaction to understand each candidate\’s unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process