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For Companies At a Glance
- Tasks: Deliver engaging training sessions and support users in adopting cutting-edge XR solutions.
- Company: Join CBRE, a global leader in commercial real estate services.
- Benefits: Gain valuable experience, competitive salary, and opportunities for professional growth.
- Why this job: Shape the future of customer success while working with innovative technology.
- Qualifications: Experience in training or customer-facing roles; strong facilitation and communication skills.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
The predicted salary is between 30000 - 42000 £ per year.
The Extended Reality Solutions (XRS) team at CBRE delivers cutting-edge extended reality solutions for our front-line workforce. We are seeking a versatile digital facilitator/trainer who can help drive our vision to empower CBRE's technical teams. This role is ideal for someone who blends training expertise, facilitation skills, and digital content support. You may be a junior training delivery professional – what matters most is your ability to support users, drive engagement, and foster innovation. You'll play a key role in implementing and enhancing our customer success framework for XRS, with opportunities to grow and shape the future of customer success management at CBRE. This position is a maternity cover 12-month fixed-term contract.
What You'll Do
- Facilitator / Trainer / Support
- Deliver guided training sessions on XRS Kit usage for diverse audiences.
- Tailor training approaches to ensure sessions are interactive and practical.
- Respond to queries, send surveys, and gather feedback during and after training.
- Maintain and update the XRS playbook with best practices.
- Support account teams throughout the contract lifecycle to drive adoption.
- Analyse insights from training and support activities to refine processes and enhance user experience.
- Learning Design / Content Creation
- Collaborate with subject matter experts to create digital workflows (e.g., Visio, Miro) for assisted/mixed reality glasses.
- Assist with internal social communications and engagement platforms.
- Write case studies in partnership with account teams.
- Create storyboards, compile footage, and produce short showcase videos (2–4 minutes) for internal use.
- Support content development for internal and client-facing materials.
- Customer Success
- Lead onboarding process using the Customer Success Programme framework.
- Gather information from accounts teams to identify needs, opportunities, goals, and KPIs.
- Develop and execute tailored success plans for clients.
- Proactively monitor customer progress and engagement; resolve issues or blockers promptly.
- Organise and lead bimonthly forums with key accounts and stakeholders focused on XRS solutions and adoption.
- Collect feedback and identify strategies to improve adoption and overall user experience.
What You'll Need
- Bachelor's degree (or equivalent experience) preferred.
- 2–4 years experience in customer-facing roles such as Customer Success, Training, or Technical Support.
- Familiarity with onboarding processes and driving product adoption.
- Strong facilitation and training skills, with experience delivering interactive sessions (live or virtual).
- Ability to gather feedback and translate insights into actionable improvements.
- Basic experience or interest in digital design tools and content creation; video editing skills are a plus.
- Excellent communication and presentation skills, with a customer-first mindset.
- Strong organisational skills and attention to detail; proactive and adaptable in a fast-paced environment.
- Analytical thinker with creative problem-solving abilities.
- Comfortable collaborating across teams and using data to inform decisions.
Nice-to-haves but not essential
- Exposure to AR/MR technologies or interest in immersive solutions.
- Familiarity with digital workflows and tools that support innovation.
- Ability to gather customer insights and share recommendations with the team.
- Enthusiasm for learning about industry trends and supporting digital adoption.
Why CBRE
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real-estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory, Building Operations & Experience, Project Management, and Real Estate Investments.
Our Values in Hiring
At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
Digital Facilitator & Trainer - XRS in London employer: CBRE Central Functions
Contact Detail:
CBRE Central Functions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Facilitator & Trainer - XRS in London
✨Tip Number 1
Get to know the company inside out! Research CBRE's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your facilitation skills! Since the role involves delivering training sessions, consider running mock sessions with friends or colleagues. This will boost your confidence and help you refine your approach before the real deal.
✨Tip Number 3
Network like a pro! Connect with current or former CBRE employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it could give you an edge if they refer you!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at CBRE.
We think you need these skills to ace Digital Facilitator & Trainer - XRS in London
Some tips for your application 🫡
Show Your Passion for Training: When you're writing your application, let your enthusiasm for training and facilitation shine through. We want to see how you can engage diverse audiences and make learning fun!
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer-facing roles or training. We love seeing how you've driven product adoption or supported users in the past.
Be Creative with Content: If you've got skills in digital design or content creation, don't hold back! Share examples of your work, like videos or case studies, to show us how you can contribute to our innovative approach.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at CBRE Central Functions
✨Know Your XRS Inside Out
Before the interview, make sure you understand the Extended Reality Solutions (XRS) and how they empower teams. Familiarise yourself with the tools and technologies involved, as well as the training methods that engage users effectively. This knowledge will help you demonstrate your passion and readiness to contribute.
✨Showcase Your Facilitation Skills
Prepare to discuss your previous experiences in delivering training sessions. Think of specific examples where you tailored your approach to meet diverse audience needs. Highlight any interactive techniques you've used to keep participants engaged, as this aligns perfectly with what they're looking for.
✨Be Ready to Analyse Feedback
Since gathering feedback is a key part of the role, come prepared with examples of how you've used feedback to improve training or support processes in the past. Discuss how you would apply similar strategies to enhance user experience at CBRE, showing your analytical thinking and problem-solving skills.
✨Demonstrate Your Customer-First Mindset
During the interview, emphasise your commitment to customer success. Share stories that illustrate how you've proactively supported clients or users in previous roles. This will show that you understand the importance of driving adoption and engagement, which is crucial for the position.
