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For Companies At a Glance
- Tasks: Lead engaging training sessions on cutting-edge extended reality solutions for diverse audiences.
- Company: Join CBRE, the world's largest commercial real estate services firm.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Shape the future of customer success and drive innovation in immersive technology.
- Qualifications: Experience in training or customer success roles; strong facilitation and communication skills.
- Other info: Dynamic work environment with a focus on collaboration and creativity.
The predicted salary is between 36000 - 60000 £ per year.
The Extended Reality Solutions (XRS) team at CBRE delivers cutting-edge extended reality solutions for our front-line workforce. We are seeking a versatile digital facilitator / trainer who can help drive our vision to empower CBRE's technical teams. This role is ideal for someone who blends training expertise, facilitation skills, and digital content support. What matters most is your ability to support users, drive engagement, and foster innovation. You'll play a key role in implementing and enhancing our customer success framework for XRS, with opportunities to grow and shape the future of customer success management and training delivery at CBRE. This position is a maternity cover 12 months fixed term contract.
What You'll Do
- Facilitator / Trainer / Support
- Deliver guided training sessions on XRS Kit usage for diverse audiences.
- Tailor training approaches to ensure sessions are interactive and practical.
- Respond to queries, send surveys, and gather feedback during and after training.
- Maintain and update the XRS playbook with best practices.
- Support account teams throughout the contract lifecycle to drive adoption.
- Analyse insights from training and support activities to refine processes and enhance user experience.
- Learning Design / Content Creation
- Collaborate with subject matter experts to create digital workflows (e.g., Visio, Miro) for assisted/mixed reality glasses.
- Assist with internal social communications and engagement platforms.
- Write case studies in partnership with account teams.
- Create storyboards, compile footage, and produce short showcase videos (2-4 minutes) for internal use.
- Support content development for internal and client-facing materials.
- Customer Success
- Lead onboarding process using the Customer Success Programme framework.
- Gather information from accounts teams to identify needs, opportunities, goals, and KPIs.
- Develop and execute tailored success plans for clients.
- Proactively monitor customer progress and engagement; resolve issues or blockers promptly.
- Organise and lead bimonthly forums with key accounts and stakeholders focused on XRS solutions and adoption.
- Collect feedback and identify strategies to improve adoption and overall user experience.
What You'll Need
- Bachelor's degree (or equivalent experience) preferred.
- 3-4 years experience in customer-facing roles such as Customer Success, Training, or Technical Support.
- Familiarity with onboarding processes and driving product adoption.
- Strong facilitation and training skills, with experience delivering interactive sessions (live or virtual).
- Ability to gather feedback and translate insights into actionable improvements.
- Basic experience or interest in digital design tools and content creation; video editing skills are a plus.
- Excellent communication and presentation skills, with a customer-first mindset.
- Strong organisational skills and attention to detail; proactive and adaptable in a fast-paced environment.
- Analytical thinker with creative problem-solving abilities.
- Comfortable collaborating across teams and using data to inform decisions.
Nice-to-haves
- Exposure to AR/MR technologies or interest in immersive solutions.
- Familiarity with digital workflows and tools that support innovation.
- Ability to gather customer insights and share recommendations with the team.
- Enthusiasm for learning about industry trends and supporting digital adoption.
Why CBRE
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development).
Our Values in Hiring: At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
Digital Facilator & Trainer - Extended Reality Solutions (XRS) in London employer: CBRE Central Functions
Contact Detail:
CBRE Central Functions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Facilator & Trainer - Extended Reality Solutions (XRS) in London
✨Tip Number 1
Get to know the company inside out! Research CBRE's Extended Reality Solutions and understand their mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your facilitation skills! Since the role involves delivering training sessions, consider running mock sessions with friends or colleagues. This will boost your confidence and help you refine your approach before the real deal.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences at CBRE and any tips they might have for your application process. It’s a great way to get insider info and make a good impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to contribute to their innovative solutions.
We think you need these skills to ace Digital Facilator & Trainer - Extended Reality Solutions (XRS) in London
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’s packed with details about what we’re looking for, and understanding these will help you tailor your application to show us why you’re the perfect fit.
Showcase Your Relevant Experience: When writing your application, highlight your experience in customer-facing roles, training, or technical support. We want to see how your background aligns with the responsibilities of the Digital Facilitator & Trainer role, so don’t hold back on those relevant skills!
Be Creative with Your Content: Since this role involves digital content creation, feel free to showcase any creative projects you’ve worked on. Whether it’s videos, case studies, or interactive training materials, let us see your flair for engaging content that drives user adoption.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at CBRE!
How to prepare for a job interview at CBRE Central Functions
✨Know Your XRS Inside Out
Before the interview, make sure you understand the Extended Reality Solutions (XRS) and how they empower technical teams. Familiarise yourself with the tools and technologies involved, as well as the latest trends in AR/MR. This will help you demonstrate your passion and knowledge during the conversation.
✨Showcase Your Training Skills
Prepare to discuss your previous training experiences and how you've tailored sessions for diverse audiences. Think of specific examples where you made training interactive and engaging. This will highlight your facilitation skills and ability to drive user engagement, which is crucial for this role.
✨Be Ready to Analyse Feedback
Since the role involves gathering feedback and refining processes, come prepared with examples of how you've used feedback to improve training or customer success initiatives in the past. This shows that you can think analytically and are proactive about enhancing user experiences.
✨Demonstrate Your Collaborative Spirit
Collaboration is key in this role, so be ready to talk about how you've worked with cross-functional teams in the past. Share instances where you partnered with subject matter experts or account teams to achieve a common goal. This will illustrate your teamwork skills and adaptability in a fast-paced environment.
