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For Companies At a Glance
- Tasks: Lead contract support, manage client accounts, and provide exceptional customer service.
- Company: Join CBRE, the world's largest commercial real estate services firm with over 140,000 employees globally.
- Benefits: Enjoy a dynamic work environment with opportunities for training and professional growth.
- Why this job: Be part of a team that values innovation and collaboration while making a real impact.
- Qualifications: Familiarity with Coupa, PeopleSoft, and Power BI; strong communication skills required.
- Other info: Diverse perspectives are welcomed; we value inclusivity in our hiring process.
The predicted salary is between 36000 - 60000 £ per year.
Lead Contract Support
Interested in this role You can find all the relevant information in the description below.
A customer and team facing role to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Provide a comprehensive and flexible administration service to the Contact Manager/AGM. This role is based on the Platform team and would involve managing several contracts and varying client accounts.
What You\’ll Do
Contract Support Subject Matter Expert. Familiar with daily operations and the specific scope of contracts e.g. which services are covered and which are chargeable, contract renewal dates etc.
Prepare and issue predefined reports, which form part of the contract and customer\’s requirements both operational and financial
Facilitate trainings across UK and Ireland Enterprise Contract Support teams
Day 1 Transition Assistance for new contracts. This includes training new contract support and Day 1 MA PO set up. Be the point of contact for FM, EW, PJM work streams before finance teams onboard.
RCT Subject Matter Expert
Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations – this includes Project Tiger enhancement and Testing. Providing support for existing enhancements and propose changes to improve ways of working for contract support responsibilities. A full Champions Channel is in place to facilitate any upcoming GPS improvements.
Regularly review and process supplier invoices.
Raise sales invoices (complete billing) in line with company deadlines at the correct margin.
Create accurate Extra Work, Projects & Maintenance POs in a timely manner
Assist with month end financial reporting and ensure deadlines are met.
What You\’ll Need
Clear understanding of Coupa, PeopleSoft, Power BI and other tools.
Understanding of RCT process for Ireland transactions
Communicate effectively and build/maintain relationships at all levels with internal and external customers
Keen to share knowledge/ train others
Why CBRE
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world\’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at (url removed).
Our Values in Hiring
At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications
Lead Contract Support employer: CBRE Central Functions
Contact Detail:
CBRE Central Functions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Contract Support
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, such as Coupa, PeopleSoft, and Power BI. Having a solid understanding of these platforms will not only boost your confidence during interviews but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Network with current or former employees at CBRE, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the Lead Contract Support position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed contracts or provided exceptional customer service in previous roles. Highlighting your experience in these areas will show that you understand the responsibilities of the role and are capable of delivering results.
✨Tip Number 4
Stay updated on industry trends and innovations related to contract management and customer support. Being knowledgeable about current best practices will allow you to engage in meaningful conversations during interviews and showcase your commitment to continuous improvement.
We think you need these skills to ace Lead Contract Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Lead Contract Support position. Familiarise yourself with the specific tasks mentioned in the job description, such as contract management and customer service.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your expertise in tools like Coupa, PeopleSoft, and Power BI, as well as your ability to communicate effectively with clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and how your background makes you a perfect fit. Mention specific examples of how you've successfully managed contracts or improved processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at CBRE Central Functions
✨Know Your Contracts Inside Out
Make sure you have a solid understanding of the contracts you'll be managing. Familiarise yourself with the specific services covered, renewal dates, and any chargeable items. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Communication Skills
As this role involves building relationships with internal and external customers, be prepared to discuss your communication style. Share examples of how you've effectively communicated in previous roles, especially in training or support scenarios.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss instances where you've identified issues and implemented innovative solutions. Highlight your experience with tools like Power BI and how you've used them to enhance performance or streamline processes.
✨Prepare for Financial Discussions
Since the role involves financial reporting and invoice processing, brush up on your financial acumen. Be prepared to discuss your experience with billing, supplier invoices, and month-end reporting to show you're comfortable with these responsibilities.
