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- Tasks: Manage IT service delivery and coordinate minor projects in a dynamic data centre environment.
- Company: Join CBRE, a global leader in real estate services with over 70,000 employees worldwide.
- Benefits: Enjoy a full-time role with opportunities for growth and development in a supportive team.
- Why this job: Be part of a vibrant culture that values innovation and teamwork while making a real impact.
- Qualifications: Ideal for candidates with strong communication skills and a passion for IT and project management.
- Other info: Flexible working hours and a commitment to diversity and inclusion in the workplace.
The predicted salary is between 36000 - 60000 £ per year.
Job ID: 213678
Posted: 29-May-2025
Service line: GWS Segment
Role type: Full-time
Areas of Interest: Data Centers, Engineering/Maintenance
Location: Slough - England - United Kingdom of Great Britain and Northern Ireland
Company Profile
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.
Purpose of the Job
The DCS Service Delivery Manager is responsible for controlling and implementing a Cabling Service on a minor project scale. The IT Services Delivery Manager is responsible for liaising with the MS business unit coordinator to ensure delivery of the project within the timescales and budgets are closely monitored. It is the DCS Services Delivery Manager’s responsibility to liaise closely with their customer and promote a positive image of the company at all times. The DCS Services Delivery Manager is responsible for ensuring that the relevant process and procedures are implemented, and adhered to, at all times. The operational requirements for customer sites are to ensure that the Service Delivery Manager’s team of engineers are covering 24-hour 365 days per year basis. The IT Services Delivery Manager is responsible for working with the Contract Manager to ensure that adequate resources are available to deliver the service expected by Client.
Key Responsibilities
- Liaise with various IT silos to organise front line support for all minor projects & day to day operations
- Attend meetings to update IT silos of the progress of projects
- Attend meetings with IT silos to discuss up & coming day requests
- Arrange additional labour for weekend or small projects, and for all holidays and cover for sick, sign off addition labour time sheets.
- Ensure that all staff are wearing the correct uniform supplied by the service provider.
- Provide quotes for new / enhanced services as required.
- Provide detailed surveys for existing and new / enhanced services as required.
- Carry out regular staff appraisals.
- Ensure that the DCS engineers training is reviewed on a regular basis and that the training matrix is kept up to date.
- Make sure all health and safety requirements are met, and document any accidents that occur.
- Attend meetings with the Contract manager to discuss any issues, large scale extra works or additional labour requirements.
- Attend meetings with MS operations manager to discuss issues, requests & achievements.
- Review / Complete Method Statements / Risk assessments when required.
- Ensure where possible that all team members are on time & wearing the correct clothing as per the contracts requirements
- Ensure that all monitoring systems and ensure that all requests are carried out to the clients designated timelines.
- Liaise with business unit front line support staff to ensure that any BU specific I.T. requirements are met and advise accordingly if delays are anticipated.
- Make sure all work is carried out to the standard expected by the client
- Ensure that stock is ordered as & when required.
- Produce the appropriate reports and present to the client on an agreed basis.
- Provide surveys to CBRE / Client when required.
- Co-ordinate the solving of faults which may occur.
- Monitor infrastructure availability and ensure additional components / labour is available to meet the demand.
- Make sure that all Comms rooms are kept to a standard expected by the client
- Liaise with electrical department when additional power is or alterations are required
- Ensure that shift members collect all hardware prior to 5pm from the I.T store or from the relevant store room.
- Notify the shift of any urgent requirements and time prevailing survey requests and prepare labels etc.
- Create quotes and submit to the client for approval as and when necessary.
- Upload all test results associated to infrastructure installations, these may be required for client review or warranty issues.
- Review the DCS related procedures on a regular basis and update / distribute when necessary.
- Ensure that the calibrating of all DCS test equipment is calibrated within the relevant periods
- Ensure frame schedules / business systems are updated as and when changes are carried out.
- To perform any other duties within your skill set as delegated by your Line Manager
- To ensure that all IMAC related databases are reviewed and updated, on a regular basis, with the current information.
- To be responsible for the guardianship of all data bearing assets as they go through the decommissioning process until they are destroyed/removed from site.
Accountabilities
Directly accountable to the Data Centre Manager for all HR/pay/sickness and training requirements. The post holder has directly reporting staff. This post carries no direct budgetary responsibility but financial awareness is required.
Equal Opportunities
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Contact Detail:
CBRE-2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the latest trends in ICT service delivery and data centre management. Understanding current technologies and methodologies will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the industry, especially those who work in data centres or have experience as service delivery managers. Attend relevant events or join online forums to build connections that could lead to job opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed projects or teams in the past. Highlight your ability to liaise with various stakeholders and ensure project delivery within timelines and budgets.
✨Tip Number 4
Research CBRE's values and recent projects to tailor your approach. Demonstrating knowledge about the company and its operations can set you apart from other candidates and show your genuine interest in the role.
We think you need these skills to ace ICT Service Delivery Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the ICT Service Delivery Manager position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in IT service delivery, project management, and team leadership. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage projects effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your ability to liaise with teams, manage resources, and ensure service delivery meets client expectations.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the role of an ICT Service Delivery Manager.
How to prepare for a job interview at CBRE-2
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an ICT Service Delivery Manager. Familiarise yourself with the key tasks mentioned in the job description, such as liaising with IT silos and managing project timelines. This will help you demonstrate your knowledge and suitability for the role.
✨Showcase Your Experience
Prepare to discuss your previous experience in managing IT services or projects. Highlight specific examples where you've successfully delivered projects on time and within budget, as well as how you've handled challenges related to team management and client communication.
✨Emphasise Team Leadership Skills
As a Service Delivery Manager, you'll be leading a team. Be ready to talk about your leadership style and how you motivate and manage your team. Discuss any relevant training or appraisal processes you've implemented in the past to ensure your team's success.
✨Prepare Questions
Have a list of insightful questions ready to ask the interviewer. This could include inquiries about the company's approach to service delivery, team dynamics, or future projects. Asking thoughtful questions shows your genuine interest in the role and the company.
