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- Tasks: Manage contracts and oversee engineering teams to ensure smooth operations.
- Company: Join CBRE, a global leader in real estate services with over 70,000 employees worldwide.
- Benefits: Enjoy a dynamic work environment with opportunities for training and development.
- Why this job: Be part of a collaborative team focused on excellence and customer satisfaction.
- Qualifications: Experience in building services and strong communication skills are essential.
- Other info: Willingness to travel for training may be required.
The predicted salary is between 36000 - 60000 £ per year.
Job ID: 220300
Posted: 14-May-2025
Service line: GWS Segment
Role type: Full-time
Areas of Interest: Engineering/Maintenance
Location(s): Chester - England - United Kingdom of Great Britain and Northern Ireland
Company Profile: CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.
Role Summary:
- Responsible for the contract management of the staff, operation and maintenance of all electrical and mechanical plants/services, project works and Building performance.
- Daily management of the Engineering team including compliance with CBRE disciplinary processes and procedures.
- To direct, instruct and manage all CBRE staff under their control as well as SSP’s ensuring compliance with working practices.
- To complete the weekly operations report to the client and attend weekly operations meeting, client meetings as requested, in conjunction with the client.
- Ensure that all matters that may impact the smooth running of the building and facilities are immediately reported to both CBRE and the contracts Senior Management.
- To conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems.
- Liaise and keep informed both the client and the CBRE Area Manager on all aspects of contract problems (defects & deficiencies).
- To ensure that all staff within their control are conversant with the operation and control of critical and noncritical systems installed within the portfolio.
- To ensure quality is maintained throughout the facilities.
- Ensuring business policies and processes are effectively communicated, and implemented within the contract.
- Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence.
- Working with other Operations Managers to ensure the collaborative development of the business, effective team working, and support to colleagues.
- Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
- Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
- Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
- Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
- Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
- Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.
- Demonstrate a willingness to attend on and off site training for plant and systems as they are installed. This may require nights away from home.
Experience Required:
- Experience in Building Services industry.
- HV Authorised Person (Preferable).
- Completed recognised formal Electrical or Mechanical training to at least city and Guilds level, preferably ONC/HNC or Higher.
- Strong communication skills. Ability to lead, motivate and direct a team of technicians/operatives.
- Possess an understanding of Health and Safety issues, NEBOSH / IOSH, or equivalent formal training would be desirable.
- Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint).
- A good level of English and Mathematics required.
- Strong organisational and communication skills with the ability to prioritise workloads.
- Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.
Contact Detail:
CBRE-2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hard Services Contract Manager
✨Tip Number 1
Familiarise yourself with CBRE's core values and mission. Understanding their approach to integrated facilities management will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Network with current or former employees of CBRE, especially those in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Brush up on your knowledge of health and safety regulations relevant to the building services industry. Being able to discuss these confidently will show your commitment to maintaining high standards in your role.
✨Tip Number 4
Prepare examples from your past experience that showcase your leadership and team management skills. Be ready to discuss how you've successfully motivated teams and handled operational challenges in previous roles.
We think you need these skills to ace Hard Services Contract Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the building services industry. Emphasise any roles where you managed teams or projects, and include specific examples of how you ensured compliance with health and safety regulations.
Craft a Strong Cover Letter: In your cover letter, address why you're interested in the Hard Services Contract Manager position at CBRE. Mention your leadership skills and how they align with the responsibilities outlined in the job description, such as managing engineering teams and ensuring service excellence.
Highlight Relevant Qualifications: Clearly list your qualifications, especially if you have completed recognised formal Electrical or Mechanical training. If you hold any certifications like NEBOSH or IOSH, make sure to mention them as they are desirable for this role.
Showcase Communication Skills: Since strong communication skills are essential for this role, provide examples in your application of how you've effectively communicated with clients and team members in previous positions. This could be through leading meetings, writing reports, or resolving conflicts.
How to prepare for a job interview at CBRE-2
✨Showcase Your Leadership Skills
As a Hard Services Contract Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any experiences where you motivated your team or resolved conflicts.
✨Demonstrate Technical Knowledge
Make sure you brush up on your technical knowledge related to electrical and mechanical systems. Be ready to answer questions about industry standards, compliance, and any relevant certifications you hold, such as HV Authorised Person.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to manage contract issues or improve operational efficiency, and be ready to explain your thought process and the outcomes.
✨Emphasise Communication Skills
Strong communication is key in this role. Prepare to discuss how you maintain effective relationships with clients and team members. Share examples of how you've communicated complex information clearly and effectively in previous roles.
