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- Tasks: Assist in delivering top-notch facilities services and ensure a welcoming environment.
- Company: Join CBRE, a global leader in real estate services with over 70,000 employees worldwide.
- Benefits: Enjoy a full-time role with opportunities for growth and development in a dynamic environment.
- Why this job: Be part of a supportive team that values quality service and fosters a positive workplace culture.
- Qualifications: Previous experience in Facilities Management or Customer Service is preferred; strong organisational skills are essential.
- Other info: This role involves various responsibilities, from managing meeting rooms to ensuring safety standards.
The predicted salary is between 30000 - 42000 £ per year.
Assistant Facilities Manager
Job ID 226500
Posted 30–Jun–2025
Service line GWS Segment
Role type Full–time
Areas of Interest Engineering/Maintenance
Location(s) London – England – United Kingdom of Great Britain and Northern Ireland
Company Profile
CBRE is the global leader in real estate services and leverages the industry\’s most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.
Job Title: Facilities Assistant
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Assistant to join the team located in Paddington, London.
The successful candidate will ensure effective delivery of facilities services including Reception, Couriers, Stationery, Mail, Meeting room management, Audio visual equipment, Housekeeping, Reprographics, Goods in/out, archiving and general office services.
Role Summary:
- Ensure visitors/calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible.
- Greet visitors; provide correct badges to visitors. Provide assistance and guidance to visitors as required.
- Liaise with Landlord to ensure overall service to users in the building is maintained.
- Liaise with site contact/client on a regular basis, reporting any issues and concerns in a timely manner to management team.
- Maintain security and safety standards as required, ensuring that visitors are escorted, and contractors do not have access to areas without the appropriate authorisation or supervision maintained.
- Maintain break out and kitchen areas when janitorial team not available.
- Administration of taxis booking liaising with customer.
- Undertake daily building walkthroughs and support meeting room checks in accordance with local processes. Ensure all walkthroughs are documented and actions highlighted.
- Carry out monthly workplace inspections.
- Coordination of site inductions.
- Ensure signage and notice boards are kept neat and tidy at all times.
- Undertake weekly cleaning quality checks and highlight any non–compliance to Serviced Office provider. Ensure all quality checks are documented.
- To log all outgoing goods and incoming goods for tracking purposes. To support with courier requests and invoice queries.
- Administer the booking system for conference rooms and workrooms, following current guidelines. Deal with all queries in a positive and helpful manner. All bookings to be verified in advance.
- To manage the centralized stationery stores, including printer paper, and to maintain the additional stationery orders & records.
- Sort & deliver all incoming (internal and external) post to individual desks.
- Sort all outgoing mail (internal and external), including special and recorded deliveries.
- Maintain a safe and tidy workplace.
- In addition to the tasks mentioned above, other activities and responsibilities may be individually defined.
- Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training.
- Follow required emergency prevention and operational controls.
- Report all accidents, occupational illnesses, and emergencies.
- Apply, execute and maintain function related quality issues.
Experience Required:
- Previous experience within the Facilities Management industry preferable.
- Experience within Customer Services.
- Excellent telephone and email manner.
- Highly organised with a structured approach.
- Computer literate, preferably some data entry experience.
- Demonstrate a natural passion and understanding of quality customer service.
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Assistant Facilities Manager employer: CBRE-2
Contact Detail:
CBRE-2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Facilities Manager
✨Tip Number 1
Familiarise yourself with the specific facilities management services that CBRE offers. Understanding their approach to customer service and operational excellence will help you align your skills and experiences with their expectations during interviews.
✨Tip Number 2
Network with current or former employees of CBRE, especially those in facilities management roles. They can provide valuable insights into the company culture and the specific challenges faced in the role, which can help you prepare better for discussions.
✨Tip Number 3
Demonstrate your organisational skills by preparing a mock schedule or plan for managing multiple facilities tasks. This will showcase your ability to handle the diverse responsibilities outlined in the job description and can be a great talking point in interviews.
✨Tip Number 4
Stay updated on the latest trends in facilities management and customer service. Being knowledgeable about industry standards and innovations can set you apart from other candidates and show your commitment to professional growth.
We think you need these skills to ace Assistant Facilities Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management and customer service. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for facilities management and customer service. Mention specific experiences that align with the responsibilities listed in the job description.
Highlight Relevant Skills: In your application, emphasise skills such as organisation, communication, and attention to detail. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at CBRE-2
✨Research the Company
Before your interview, take some time to learn about CBRE and its values. Understanding their approach to facilities management and customer service will help you align your answers with what they are looking for.
✨Showcase Your Customer Service Skills
Since the role involves a lot of interaction with visitors and clients, be prepared to discuss your previous customer service experiences. Share specific examples where you went above and beyond to meet someone's needs.
✨Demonstrate Organisational Skills
The Assistant Facilities Manager role requires excellent organisational abilities. Be ready to talk about how you manage multiple tasks and priorities, perhaps by sharing a time when you successfully handled a busy workload.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, or specific responsibilities of the role to show your genuine interest.
