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- Tasks: Provide top-notch support for trading systems and assist clients with onboarding.
- Company: Join Cboe Europe Limited, a leader in pan-European equities and derivatives markets.
- Benefits: Gain valuable experience in a dynamic environment with potential for career growth.
- Why this job: Be part of a team that shapes the future of trading technology and client service.
- Qualifications: Bachelor’s degree in a related field and strong customer service skills required.
- Other info: Flexible shifts and opportunities to enhance your technical expertise.
The predicted salary is between 36000 - 60000 £ per year.
Cboe Europe Limited is seeking a highly motivated individual with a technical mindset and excellent communication skills to fill this Fixed Term Contract (12 months) role of Trade Desk Associate to support our pan-European equities and derivatives markets. Experience in technical support and customer service positions desired. The role will typically cover the day time shift; however, covering both the early and late shift will be necessary periodically. The early shift commences at 07:00 UK at Cboe Europe Limited, and the late finish ends at 18:30 UK.
Cboe Europe Limited prides itself on providing a high quality service to its clients. The role will need to have the right personal attributes of organization, efficiency, ability to deliver change as well as pro-activity, commitment to quality and the necessary customer services expertise.
Location: London
In this role you will be responsible for:
- First-level and first-class support answering questions.
- Resolving participant issues related to on-boarding, trading, and technology.
- Supporting day to day associated tasks with onboarding, monitoring of live Production trading systems.
- Supporting and maintaining the Cboe symbol universe.
- Handling inbound calls and email traffic for the Trade Desk, as well as monitoring all systems proactively.
- Onboarding new clients, establishing client access to platforms, provisioning new services and providing ongoing oversight and monitoring.
- Documenting issue resolution and communication to market participants and vendors.
- Oversight of order record keeping and transaction reporting obligations.
- Update and manage technical specifications.
The ideal candidate has:
- Bachelor’s Degree in computer science, engineering or other related field.
- Customer on-boarding experience preferred.
- Experience in monitoring and oversight of order record keeping and transaction reporting obligations.
- Strong troubleshooting, problem-solving, and customer service skills.
- A desire to increase securities market expertise and to become proficient with Cboe Technology.
- Ability to work effectively as part of an international team.
- Excellent written and verbal communication skills.
- Ability to work well under pressure.
You’ll really stand out with:
- Experience of monitoring and support of production mission critical trading and market data systems.
- Working knowledge of KYC, AML and company background checks.
- FIX protocol proficiency.
- Linux/Unix based systems skillset.
- Programming skillset e.g. Python or similar.
- Data analytics skillset e.g. SQL, Sigma, Snowflake or similar.
Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any other third party communication tools for recruiting purposes.
Trade Desk Associate employer: Cboe
Contact Detail:
Cboe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Desk Associate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Cboe and understanding their products and services. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and written communication, consider doing mock interviews with friends or using online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Cboe.
We think you need these skills to ace Trade Desk Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Trade Desk Associate role. Highlight any relevant experience in technical support and customer service, as well as your communication skills. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Keep it concise but impactful – we love a good story!
Show Off Your Technical Skills: Since we're all about tech here at Cboe, don’t forget to showcase any technical skills you have, especially if you’ve worked with trading systems or programming languages like Python. We’re keen to see what you can bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you’re serious about joining our awesome team!
How to prepare for a job interview at Cboe
✨Know Your Tech
Brush up on your technical knowledge, especially around trading systems and the tools mentioned in the job description. Familiarise yourself with FIX protocol and any programming languages like Python that might come up during the interview.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional support. Highlight your ability to communicate clearly and effectively, as this role heavily relies on strong communication skills.
✨Demonstrate Proactivity
Think of instances where you took the initiative to improve processes or solve problems before they escalated. Cboe values proactivity, so showcasing your commitment to quality and efficiency will make you stand out.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This shows your genuine interest in the position and helps you understand how you can contribute to the team’s success at Cboe.
