Role Overview
At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting‑edge trading, clearing and investment solutions to market participants around the world.
We're building meaningful ways to support professional and personal development while strengthening the trust we've earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to "go for it" and equip our managers with the training to coach their teams to the next level. We strive to provide employees a safe space to network, share ideas and create opportunities.
Major Job Duties
- Technical Leadership & System Availability: Provide technical leadership, support, and operational oversight to sustain resiliency and high availability of critical business operations across European and GTH market sessions. Monitor Cboe production, disaster recovery, and certification systems for issues. Troubleshoot and drive resolution of issues. Analyze and optimize performance of real‑time trading platforms. Oversee daily system checks and ensure Cboe platforms and systems are operating as expected. Take direct action to resolve known issues as needed. Assist the build team to resolve build/deployment issues.
- People Leadership & Team Development: Lead, mentor, and provide guidance to direct reports across the European and APAC time zones responsible for platform support. Delegate assignments to direct reports. Create and execute agile based processes such as Kanban and Scrum to actively manage the workload of the team, ensuring task completion in support of business projects and internal customer timelines. Actively and intentionally connect direct reports to others within their team, department, and across the organization. Support training and development needs to create a best‑in‑class SRE team. Establish operational objectives, policies, and procedures. Liaise with business associates, infrastructure engineers, software engineers, and Cboe management.
- Platform Configuration Management & Project Oversight: Develop and manage operational initiatives to deliver tactical results. Translate functional plans into operational processes and guide execution, providing project management support for all updates applicable to platforms of responsibility. Provide for configuration management of new and existing trading platforms and support implementation of new features and functionality based on new business requirements. While the primary focus of this role involves support of bare‑metal on‑premises infrastructure, experience with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes) is desirable. Monitor development activities, change management tickets, and evaluate their impact on Cboe Operations. Approve and execute daily change tickets assigned to Site Reliability Engineering. Organize testing of changes prior to deployment and work with software engineering to resolve systemic issues. Demonstrate knowledge of Compliance obligations impacting regulated platforms and work closely with Compliance staff to ensure incident triage, reporting, and remediation obligations are met.
- Incident Response & Escalation Management: Serve as the senior escalation point for production incidents across European and GTH market hours. Coordinate incident triage, root cause analysis, and resolution across globally distributed engineering and operations teams. Provide timely, precise communication to stakeholders during active incidents and drive post‑incident reviews and remediation tracking to deliver long‑term platform stability.
- Subject Matter Expertise & Stakeholder Engagement: Develop and provide subject matter expertise on all aspects of the platforms of responsibility. Advise teams on moderately complex matters. Liaise with vendors and operators of facilities supporting critical financial infrastructure.
- Reporting & Data Analysis: Create and improve upon existing reports related to Operations management. Analyze technical data sets (e.g., order entry, market data, matching engine logs) to troubleshoot or explain perceived issues. Utilize SQL to conduct data mining against databases, UNIX shell to examine log files, or other tools as necessary to gather and analyze data in service of the Operations team.
- Capacity Planning: Drive capacity planning decisions for Cboe Exchanges, especially within the European region, and support capacity planning needs of various Cboe business units. Provide an active voice within Capacity Planning meetings with engineering and technical operations management staff.
- Automation & Process Improvement: Provide thought leadership to identify and lead task automation opportunities, including automation of system health monitors, alerts, and remediations. Support automation efforts through development, testing, and maintenance of Python tools. Leverage AI to maximize efficiency.
- On‑Call & Weekend Testing: Lead and participate in weekend testing (e.g., capacity testing, fail‑over, etc.) and provide follow‑the‑sun on‑call technical support as part of Cboe's global Operations team.
Ideal Candidate Profile
Has Bachelor’s Degree in Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline (Master’s preferred).
Area of Expertise and/or Skills
- Technical Operations
- UNIX Shell
- Software Engineering OR Systems, Network, or Database Administration
- SQL
- Python, C++, or other programming language
- Leadership or Senior Role
- Networking (both TCP/IP and Multicast) and NIC Configuration (Desirable)
Communication & Language Skills
- Fluency in English— both written and spoken— is required. This role demands clear, precise, and unambiguous communication at all times. As the operational bridge between Cboe's European and APAC SRE teams and its US‑based leadership, the ability to communicate with clarity across time zones, cultures, and technical disciplines is fundamental to the success of this role.
Global Markets Awareness
- Familiarity with European markets as well as US equities, options, and/or futures market structures is strongly preferred. This role directly supports both Cboe's European exchange operations and its US GTH market coverage, requiring situational awareness across multiple market sessions and regulatory environments.
Benefits and Perks
We value the whole person and offer a competitive total rewards package. Cboe's London office offers benefits aligned with local market norms and global Cboe standards, including private healthcare coverage, pension contributions, professional development opportunities, and access to Cboe's global employee resource groups and internal mobility programs.
About Cboe Global Markets
Cboe Global Markets is one of the world's largest exchange holding companies, offering cutting‑edge trading and investment solutions to investors around the world. Cboe offers trading across a diverse range of products in multiple asset classes and geographies, including options, futures, U.S. and European equities, and FX markets. Cboe is the home of volatility trading, and the VIX Index is the world's barometer for equity market volatility.
Cboe Global Markets is an Equal Opportunity Employer.
Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any other third‑party communication tools for recruiting purposes.
