Enterprise Systems Operations Manager

Job Description

At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting‑edge trading, clearing and investment solutions to market participants around the world.

Location Overview

The Cboe office in London is situated in The Monument Building, a modern space that spans two floors and features a spacious outdoor balcony. From the balcony, employees can enjoy stunning views of some of London's most iconic architectural landmarks, adding a unique touch to the work environment. The building is equipped with convenient amenities for office commuters, including bike storage and showers, making it easy for staff to freshen up after their commute. Its prime location in the heart of London's financial district ensures that employees have easy access to a variety of cafes, restaurants, and shops, creating an ideal balance of work and leisure.

The office is located directly adjacent to the historic Monument to the Great Fire of London and is just across the street from the Monument Underground Station. This provides convenient transport links, with access to the West End in less than 15 minutes. The location blends the vibrancy of central London with the business‑centric atmosphere of the City, making it an attractive hub for professionals.

Role Overview

As the Enterprise Systems Operations Manager at Cboe, you lead the team responsible for the real‑time health of enterprise infrastructure. Your team watches the systems, responds to alerts and logs, owns incident response, and drives the operational workflows that keep platforms running reliably across regions. While the Engineering team builds and evolves infrastructure, your team ensures it performs. When it does not, you restore it fast and make sure the same failure does not happen twice. This role sits within the Enterprise Infrastructure Services organization and reports to the Senior Manager of Enterprise Systems, who also leads the Engineering branch of the team. A core expectation of this role is that you lead the adoption and scaling of AI‑assisted operations: building Claude skills and agentic workflows that accelerate how your team monitors infrastructure, triages alerts, responds to incidents, and generates operational artefacts. The tools you build become shared capability for the broader Enterprise Systems team.

Your Responsibilities

• Own the monitoring and observability programme, covering alert coverage, log aggregation, dashboard health, and the full path from detection to resolution.
• Keep alerts accurate, actionable, and correctly routed; cut noise, false positives, and alert fatigue.
• Oversee log management across enterprise platforms (Windows Server, VMware, Microsoft 365, Azure, data protection), ensuring logs are retained, searchable, and used in investigations.
• Build and scale Claude skills and agentic workflows for the team, spanning alert triage, log summarisation, incident classification, runbook lookup, status updates, drift detection, and Jira ticket creation, and document them for the broader Enterprise Systems team.
• Replace repetitive operational tasks with autonomous agents, and measure the impact on response times.
• Own the on‑call programme: scheduling, rotation coverage, escalation paths, and after‑hours standards.
• Lead major incident response across Engineering, Security, and application teams to restore service fast, then run post‑incident reviews to find root causes.
• Automate routine work with PowerShell, Graph API, and infrastructure‑as‑code; maintain runbooks and self‑healing scripts for known failures.
• Govern change management: review change requests and coordinate maintenance windows to minimise disruption.
• Own documentation standardisation and clean‑up for Enterprise Systems: build an effective documentation standard, then drive your team to bring existing runbooks, procedures, and operational artefacts in line with it.
• Manage and develop the operations engineering team, coaching them to use Claude and other AI tools effectively.
• Own the Enterprise Systems support queue operations programme: Vulnerability Management, SLA tracking, ticket routing/escalation, and leadership reporting.
• Manage vendor relationships for operational tooling, including ITSM, monitoring, log management, and backup/recovery.
• Ensure audit readiness and represent operations in compliance reviews and risk assessments.

The Ideal Candidate

• 5+ years in IT or infrastructure operations, including 2+ years leading a team.
• Hands‑on experience with monitoring and observability platforms (Grafana, Loki, Dynatrace, Azure Monitor, or equivalent).
• Working knowledge of log management tooling and using logs actively in incident investigation.
• Solid grasp of ITIL or an equivalent service management framework.
• Experience with ITSM tooling (Jira Service Management, ServiceNow, or equivalent).
• Familiarity with Windows Server, Microsoft 365, VMware, and Azure.
• Experience running on‑call programmes and leading major incident response.
• Track record of improving operational metrics such as MTTR, SLA compliance, and alert noise.
• Hands‑on experience building Claude skills, LLM‑based workflows, or agentic pipelines (preferred).
• PowerShell or other operational automation experience (preferred).
• Background in financial services or another regulated industry (preferred).

Benefits and Perks

• Private Medical Insurance
• Life Insurance
• GP Service
• Fitness Corporate Membership
• Employee Assistance Program (EAP)
• Eye Care
• Short Term Incentive (STI)
• Pension
• Income Protection
• Accident Insurance
• Business Travel Insurance
• Associate Referral Programme
• Perks at Work
• Employee Stock Purchase Plan (ESPP)
• Commuting Allowance
• LinkedIn Learning courses
• Service Awards
• Subsidised Lunch Corporate Events
• Education Assistance Holiday (Annual Leave)
• Other Forms Enhanced Leave (Maternity, Paternity, Adoption, Compassionate Leave, Community Service / Volunteering Day & School Visit)
• Working Abroad Days Allowance

Equal Employment Opportunity

We’re proud to be an equal‑opportunity employer and do not discriminate against any employee or applicant for employment based on any legally protected characteristic, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status. We are committed to fostering a workplace where all individuals are valued and respected.