At a Glance
- Tasks: Lead monitoring programmes and automate operations for a dynamic tech environment.
- Company: Join Cboe, a leading financial services firm in a modern London office.
- Benefits: Enjoy private medical insurance, fitness memberships, and generous leave policies.
- Other info: Work in a vibrant location with excellent career growth opportunities.
- Why this job: Make a real impact by improving operational efficiency and leading a talented team.
- Qualifications: 5+ years in IT operations with team leadership experience required.
The predicted salary is between 70000 - 90000 £ per year.
The Cboe office in London is located in The Monument Building, a modern space spanning two floors that features a spacious outdoor balcony offering views of London’s iconic landmarks. The building provides convenient amenities such as bike storage and showers for staff, and its prime location in the heart of the financial district allows easy access to cafes, restaurants, and shops.
Responsibilities
- Own the monitoring and observability programme, covering alert coverage, log aggregation, dashboard health, and the full path from detection to resolution.
- Keep alerts accurate, actionable and correctly routed, cutting noise, false positives and alert fatigue.
- Oversee log management across enterprise platforms (Windows Server, VMware, Microsoft 365, Azure, data protection), ensuring logs are retained, searchable and used for investigations.
- Build and scale Claude skills and agentic workflows for the team, spanning alert triage, log summarisation, incident classification, runbook lookup, status updates, drift detection and Jira ticket creation, and document them for the broader Enterprise Systems team.
- Replace repetitive operational tasks with autonomous agents and measure the impact on response times.
- Own the on‑call programme: scheduling, rotation coverage, escalation paths and after‑hours standards.
- Lead major‑incident response across Engineering, Security and application teams to restore service quickly, then run post‑incident reviews to find root causes.
- Automate routine work with PowerShell, Graph API and infrastructure‑as‑code; maintain runbooks and self‑healing scripts for known failures.
- Govern change management: review change requests and coordinate maintenance windows to minimise disruption.
- Own documentation standardisation and clean‑up for Enterprise Systems, driving the team to align existing runbooks, procedures and operational artefacts with the new standard.
- Manage and develop the operations engineering team, coaching them to use Claude and other AI tools effectively.
- Own the Enterprise Systems support queue operations programme: Vulnerability Management, SLA tracking, ticket routing/escalation and leadership reporting.
- Manage vendor relationships for operational tooling, including ITSM, monitoring, log management and backup/recovery.
- Ensure audit readiness and represent operations in compliance reviews and risk assessments.
Qualifications
- 5+ years in IT or infrastructure operations, including 2+ years leading a team.
- Hands‑on experience with monitoring and observability platforms (Grafana, Loki, Dynatrace, Azure Monitor or equivalent).
- Working knowledge of log management tooling and using logs actively in incident investigation.
- Solid grasp of ITIL or an equivalent service‑management framework.
- Experience with ITSM tooling (Jira Service Management, ServiceNow or equivalent).
- Familiarity with Windows Server, Microsoft 365, VMware and Azure.
- Experience running on‑call programmes and leading major incident response.
- Track record of improving operational metrics such as MTTR, SLA compliance and alert noise.
- Hands‑on experience building Claude skills, LLM‑based workflows or agentic pipelines (preferred).
- PowerShell or other operational automation experience (preferred).
- Background in financial services or another regulated industry (preferred).
Benefits
- Private Medical Insurance
- Life Insurance
- GP Service
- Fitness Corporate Membership
- Employee Assistance Programme (EAP)
- Eye Care
- Short‑Term Incentive (STI)
- Pension
- Income Protection
- Accident Insurance
- Business Travel Insurance
- Associate Referral Program
- Perks at Work
- Employee Stock Purchase Plan (ESPP)
- Commuting Allowance
- LinkedIn Learning Courses
- Service Awards
- Subsided Lunch
- Corporate Events
- Education Assistance
- Holiday (Annual Leave)
- Enhanced Leave (Maternity, Paternity, Adoption, Compassionate Leave, Community Service/Volunteering Day & School Visit)
- Working Abroad Days Allowance
Work model
This role follows a four‑day in‑office work model.
Enterprise Systems Operations Manager in City of Westminster employer: Cboe Global Markets
Cboe is an exceptional employer located in the heart of London's financial district, offering a vibrant work environment with modern amenities and stunning views. Employees benefit from a comprehensive range of perks including private medical insurance, fitness memberships, and generous leave policies, all while enjoying a culture that prioritises professional growth and innovation. With a focus on employee development and a commitment to leveraging cutting-edge technology, Cboe provides a rewarding workplace for those looking to make a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Systems Operations Manager in City of Westminster
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Cboe Global Markets values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Cboe Global Markets might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Cboe Global Markets!
✨Direct Apply to Cboe Global Markets
Let's not forget to apply directly through the Cboe Global Markets website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Enterprise Systems Operations Manager in City of Westminster
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Cboe Global Markets.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Cboe Global Markets. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Cboe Global Markets
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
