At a Glance
- Tasks: Join us in ensuring high availability of our trading platforms and tackle complex technical challenges.
- Company: Cboe Global Markets, a leader in financial infrastructure and market solutions.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Dynamic team culture with opportunities for growth and innovation.
- Why this job: Make a real impact in global markets while developing your technical skills.
- Qualifications: Bachelor's degree in a related field and experience in software or systems engineering.
The predicted salary is between 60000 - 80000 £ per year.
Building trusted markets — powered by our people. At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world. We're building meaningful ways to support professional and personal development while strengthening the trust we've earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to "go for it" and equip our managers with the training to coach their teams to the next level. We strive to provide employees a safe space to network, share ideas and create opportunities. Sound like the place for you? Join us!
Role Overview
The Site Reliability Engineer (London) is a role served by experienced technologists with a diverse set of skills ranging from software development to systems, network, application, and/or database management. The Cboe Site Reliability Engineering team is a highly skilled unit responsible for platform engineering, configuration management, implementation, capacity planning, performance tuning, analysis, troubleshooting, reporting, and process automation. This position is instrumental in support of both Cboe’s European markets and Cboe's follow-the-sun support model for its US Global Trading Hours (GTH) markets, providing critical overnight and early-session coverage from London that ensures continuous, high-availability operations across Cboe's real-time low-latency trading platforms. The London-based SRE provides technical support to Cboe Trade Desk and Operations Support Center staff across time zones, and works closely with Software Engineering, Systems Engineering, and Network Engineering teams to troubleshoot complex issues and coordinate platform configuration updates. A Site Reliability Engineer must be able to work independently with little to no direct supervision in performing their duties.
Major Job Duties
- Platform Configuration Management: Provide configuration management of new and existing trading platforms and support implementation of new features and functionality based on new business requirements. Monitor development activities, change management tickets, and evaluate their impact on Cboe Operations. Execute daily change tickets assigned to Site Reliability Engineering in support of updates to production, disaster recovery, and certification systems. While the primary focus of this role involves support of bare-metal on-premises infrastructure, experience with cloud platforms (e.g., AWS, Azure, GCP) and containerization technologies (e.g., Docker, Kubernetes) is desirable.
- Incident Response & Technical Troubleshooting: Serve as a technical responder for production incidents occurring during US GTH market hours covered from the London time zone. Participate in incident triage, root cause analysis, and resolution in coordination with globally distributed engineering and operations teams. Provide timely, precise communication to stakeholders during active incidents and contribute to post-incident reviews and remediation tracking to drive long-term platform stability.
- System Availability & Technical Support: Provide technical support and operational oversight to sustain resiliency and high availability of critical business operations. Monitor production, disaster recovery, and certification systems for issues. Analyze and optimize performance of real-time trading platforms. Operate and maintain low-latency bare-metal infrastructure, including hardware health, Linux OS tuning, and kernel-bypass networking stacks such as Solarflare/Onload. Investigate software defects. Assist the build team to resolve build/deployment issues.
- Reporting & Data Analysis: Create and improve upon existing reports related to Operations management. Analyze technical data sets (e.g., order entry, market data, matching engine logs) to troubleshoot or explain perceived issues. Execute SQL queries against a database to perform data analysis for customers and associates. Service and support historical data product requests.
- Capacity Planning: Drive capacity planning decisions for Cboe Exchanges and support capacity planning needs of various Cboe business units. Participate in Capacity Planning meetings with engineering and technical operations management staff.
- Automation & Process Improvement: Support task and system health automation efforts through development, testing, and maintenance of Python tools. Leverage AI to maximize efficiency.
- On-Call & Weekend Testing: Participate in weekend testing (e.g., capacity testing, fail-over, etc.) and provide follow-the-sun on-call technical support as part of Cboe's global Operations team.
The ideal candidate has a Bachelor's Degree: Computer Science, Computer Engineering, Software Engineering, or a related discipline.
Area of Expertise and/or Skills:
- Technical Operations
- UNIX Shell
- Software Engineering OR Systems, Network, or Database Administration
- SQL
- Python, C++, or other programming language
Additional Requirements
- Communication & Language Skills: Fluency in English — both written and spoken — is required. This role demands clear, precise, and unambiguous communication at all times. As the operational bridge between Cboe's European and APAC SRE teams and its US-based leadership, the ability to communicate with clarity across time zones, cultures, and technical disciplines is fundamental to the success of this role.
- Global Markets Awareness: Familiarity with European markets as well as US equities, options, and/or futures market structures is strongly preferred. This role directly supports both Cboe's European exchange operations and its US GTH market coverage, requiring situational awareness across multiple market sessions and regulatory environments.
Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any other third party communication tools for recruiting purposes.
Engineer - Site Reliability in London employer: Cboe Global Markets, Inc.
Cboe Global Markets is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to tackle complex challenges in the financial infrastructure sector. With a strong emphasis on professional development, internal mobility, and a supportive environment, Cboe encourages its team members to share ideas and grow their careers while contributing to the stability of global markets from its vibrant London location. The company offers unique opportunities for technical growth and engagement in high-stakes operations, making it an ideal place for those seeking meaningful and rewarding employment.
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We think this is how you could land Engineer - Site Reliability in London
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We think you need these skills to ace Engineer - Site Reliability in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Cboe Global Markets, Inc..
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Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Cboe Global Markets, Inc.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
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✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
