At a Glance
- Tasks: Lead investigations of complex platform issues and support customers with advanced queries.
- Company: Join Cboe, a leading tech firm in market data and analytics.
- Benefits: Competitive salary, private medical insurance, paid tuition assistance, and generous holiday allowance.
- Other info: Dynamic work environment with opportunities for professional growth and community involvement.
- Why this job: Make a real impact by solving complex problems and supporting innovative platforms.
- Qualifications: Experience in technical support, SQL proficiency, and knowledge of financial markets.
The predicted salary is between 60750 - 74250 £ per year.
Job Description Data Vantage team is hiring a Platform Support Specialist in London.
The Platform Support Specialist at Cboe will support Cboe’s Data Vantage market data and analytics platforms and related systems: This is the role that owns the hard ones: you will lead the investigation of complex platform issues, own escalated cases through to resolution, run incident coordination and post-incident review, and turn root cause into permanent fixes.
You’ll be encouraged to use the AI assistant provided by Cboe, and you will help set the standard for how the team uses it.
We care that you understand the answer and can stand behind it, not which tool helped you get there.
You will join the Product and Platform Support teams covering the Cboe Data Vantage suite.
The role requires working in several UK public holidays, with time off in lieu.
- Investigation and incident ownership
- Leading the investigation of complex platform issues through log analysis, data validation, API and FIX behaviour analysis, and SQL and UNIX based diagnostics.
- Customer and product support
- Handling advanced customer conversations and validating the accuracy of customer-facing explanations before they are sent.
- Supporting Data Vantage business teams with data and order type behaviour requests and assisting third party clients with configuration and troubleshooting.
- Supporting Data Vantage product management, and a defined set of legal, regulatory and compliance duties.
- Data mining and research using SQL, a UNIX shell and Cboe proprietary tools. monitoring dashboards, alerts, scheduled jobs and database health.
• The ideal candidate has
- The equivalent of a bachelor’s degree or higher.
- Two to five years in a securities related or technical support position.
- Knowledge of financial market equity and derivatives products.
- Experience monitoring and supporting production, mission-critical market data systems.
- Proficiency with Linux and Windows, and general comfort with SQL.
- Experience with market data dissemination platforms, and knowledge of market data delivery including multicast transmission.
- A working knowledge of network and data centre terminology as it relates to customer connectivity and onboarding.
- SQL, C#, Java or Python.
- Experience mentoring or coaching less experienced colleagues.
Benefits and Perks We value the total wellbeing of our people - including health, financial, personal and social wellness.
We believe standard benefits like health insurance and fair pay are a given at any organization.
Fair and competitive salary and incentive compensation packages with an upside for overachievement Comprehensive private medical insurance for employees and their families which includes dental cover (taxable benefit)Cboe pays for employee access to a private GP service (face to face or phone call consultations) to make it easy and convenient for you to see a doctor Life and long term illness insurance for stability and peace of mind EAP - This service intends to help employees deal with personal problems that might adversely impact their work performance, health and well-being.
This service includes short-term counselling and referral services for employees and their immediate family.
Enhanced paid parental and adoption leave to support parents Cboe offers pensions contribution up to 7% of base salary. 25 days holiday per year per holiday year for full time employees, increasing with length of service at a rate of one extra day per completed years’ service, up to a maximum of 30 days.
Discounted Employee Stock Purchase Plan Employee referral bonus program Complimentary lunch, snacks and drinks in any Cboe office Paid tuition assistance and education opportunities Generous charitable giving company match Volunteer opportunities to help you give back to your communities Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our associates' differences, including race, religion, sex, sexual orientation, gender identity, national origin, age and disability.
- Summary
- Type: Full time
Support Officer Full Time Temporary in London employer: Cboe Exchange
Cboe is an exceptional employer that fosters a dynamic work culture in the heart of London, offering employees the chance to engage in cutting-edge technology and operational resilience initiatives. With a strong emphasis on professional growth, Cboe provides ample opportunities for skill development and career advancement, while promoting a collaborative environment where innovation thrives. Employees benefit from competitive compensation packages and a commitment to work-life balance, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Support Officer Full Time Temporary in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cboe Exchange. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cboe Exchange before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Officer Full Time Temporary in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cboe Exchange:Your cover letter is your chance to shine! Tell us why you want to work at Cboe Exchange specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cboe Exchange!
How to prepare for a job interview at Cboe Exchange
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
