Job DescriptionData Vantage team is hiring a Platform Support Specialist in London. The Platform Support Specialist at Cboe will support Cboe’s Data Vantage market data and analytics platforms and related systems: DataShop/LiveVol, Silexx, Hanweck and Cboe Global Indices. These are real-time systems actively used by the most demanding professional market participants. This is the role that owns the hard ones: you will lead the investigation of complex platform issues, own escalated cases through to resolution, run incident coordination and post-incident review, and turn root cause into permanent fixes. The problems are challenging but rewarding, and we look forward to hearing from you if you feel up to the task. We’re an AI-forward team. You’ll be encouraged to use the AI assistant provided by Cboe, and you will help set the standard for how the team uses it. Every associate here carries at least one AI-related goal. We care that you understand the answer and can stand behind it, not which tool helped you get there. Location: London. You will join the Product and Platform Support teams covering the Cboe Data Vantage suite. The role requires working in several UK public holidays, with time off in lieu. In this role you’ll be responsible for: Investigation and incident ownership • Leading the investigation of complex platform issues through log analysis, data validation, API and FIX behaviour analysis, and SQL and UNIX based diagnostics. • Owning escalated cases through to resolution, and distinguishing customer misuse from platform defect. • Coordinating incident management across teams and conducting post-incident review, driving severity classification and tracking the resulting actions to closure. • Participating in P1, P2 and Code Red events, and leading them when Tier 3 cover is not available. Customer and product support • Handling advanced customer conversations and validating the accuracy of customer-facing explanations before they are sent. • Supporting Data Vantage business teams with data and order type behaviour requests and assisting third party clients with configuration and troubleshooting. • Supporting Data Vantage product management, and a defined set of legal, regulatory and compliance duties. • Data mining and research using SQL, a UNIX shell and Cboe proprietary tools. Platform health and enablement • Daily system startup, shutdown and health checks across production, certification and disaster recovery; monitoring dashboards, alerts, scheduled jobs and database health. • Creating and maintaining runbooks, job aids and technical procedures, and drafting technical notices and specification updates. • Mentoring Tier 1 through shadowing, case walkthroughs and knowledge
Platform Support Specialist in Kennington employer: Cboe Exchange
Cboe is an exceptional employer that fosters a dynamic work culture in the heart of London, offering employees the chance to engage in cutting-edge technology and operational resilience initiatives. With a strong emphasis on professional growth, Cboe provides ample opportunities for skill development and career advancement, while promoting a collaborative environment where innovation thrives. Employees benefit from competitive compensation packages and a commitment to work-life balance, making it a rewarding place to build a meaningful career.
