At a Glance
- Tasks: Deliver exceptional supporter care and manage donations with a friendly, professional touch.
- Company: Join CBM UK, a charity dedicated to empowering people with disabilities worldwide.
- Benefits: Competitive salary, flexible hours, and the chance to make a real difference.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a passionate team that values your contributions and supports meaningful change.
- Qualifications: Strong communication skills and a passion for supporter engagement.
The predicted salary is between 27290 - 27290 £ per year.
The Supporter Relations Assistant plays a key role in delivering excellent supporter care and administrative support within the Supporter Relations team and wider Public Fundraising department.
The role is responsible for processing donations and supporter correspondence accurately and efficiently, responding to enquiries, maintaining supporter records, and ensuring every interaction reflects CBM UK's values and commitment to outstanding supporter care.
The postholder will help supporters feel valued, appreciated and connected to the impact of CBM's work.
- Key Criteria for Success
- Delivering a consistently high standard of supporter care, ensuring supporters feel valued, appreciated and connected to the impact of their support.
- Processing donations, supporter enquiries and administrative tasks accurately, efficiently and in accordance with agreed procedures and service standards.
- Maintaining high-quality supporter data and working collaboratively across teams to contribute to CBM UK's fundraising and engagement objectives.
- Donation Processing (40%)
- Process incoming donations received by post and other channels, including online donations, ensuring all postal donations are opened, sorted, batched and recorded accurately and in a timely manner.
- Receive and process donations made over the telephone, including card payments, ensuring transactions are handled accurately, securely and confidentially.
- Send supporter acknowledgements, thank you letters and other follow-up communications, using automated mailing systems or manual processes as required.
- Ensure all donation processing activities comply with internal procedures, financial controls and data protection requirements.
- Supporter Experience (40%)
- Contribute to delivering an excellent supporter experience that helps supporters feel valued, appreciative and connected to the impact of their support.
- Be a first point of contact for supporter, public and church enquiries received by telephone, email and post, delivering a professional, friendly and personalised service.
- Respond to enquiries by providing accurate information in line with CBM UK policies and procedures, referring enquiries and follow-up actions to the appropriate colleague or team where necessary.
- Handle feedback, concerns and complaints sensitively and efficiently, seeking appropriate resolutions and escalating issues where necessary.
- Support timely and effective supporter stewardship by making outbound telephone calls where appropriate, including thanking supporters for significant gifts and responding to supporter enquiries.
- Produce and personalise supporter communications, including acknowledgement letters, thank you messages and other correspondence, using approved templates and guidance.
- Supporter Records, CRM and Data Management (20%)
- Create, maintain and update supporter records in the CRM system, ensuring information remains accurate, complete and up to date, including processing changes of address, communication preferences, deceased records and other data amendments.
- Accurately record donations, communications, telephone conversations and other supporter interactions to provide a complete history of supporter engagement.
- Support regular data cleansing and quality assurance activities to maintain the integrity and reliability of supporter information.
- Ensure all supporter data is handled in accordance with GDPR, data protection legislation and organisational policies.
- Other
- Be part of a culture of enthusiasm and success, which reflects the ambitions of CBM UK.
Ensure that the values of the CBM UK brand are understood by external partners and always reflected in communications.
- Carry out any other duties as required by the Supporter Relations Manager.
CBM works with local partners to help people with disabilities in some of the world's poorest communities access healthcare, education and opportunity
£26,230 - £27,290 per annum, pro rated for part time hours.
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Supporter Relations Assistant in Cambridge employer: CBM UK Ltd
CBM UK is an exceptional employer that prioritises outstanding supporter care and values the contributions of its team members. With a strong commitment to employee growth, a collaborative work culture, and a focus on making a meaningful impact in the lives of people with disabilities, CBM UK offers a rewarding environment where every staff member can thrive and feel connected to the mission. Located in a supportive and dynamic setting, employees enjoy the benefits of working for an organisation that truly cares about its supporters and the communities it serves.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Relations Assistant in Cambridge
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by CBM UK Ltd.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like CBM UK Ltd.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at CBM UK Ltd.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at CBM UK Ltd. Apply directly through us to stand out!
We think you need these skills to ace Supporter Relations Assistant in Cambridge
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of CBM UK Ltd. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Supporter Relations Assistant, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at CBM UK Ltd
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of CBM UK Ltd. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
