IT ANALYST - SERVICE DELIVERY in Inverurie

Worldwide, energy asset owners choose CB&I Asset Solutions as their asset management partner, confident in our ability to deliver tailored, value driven asset management solutions. Our commitment is simple but powerful: to deliver value to our customers through safe, effective and efficient operations, maintenance, wells and decommissioning solutions, specialising in late life energy assets. We're committed to investing in our people, and to building exceptional teams who deliver. Our people are trusted by our customers to safely operate their energy assets, improve performance and extend asset life through innovative solutions. We support flexible working requests and have adopted a hybrid approach for most of our office-based roles. We ask employees to be present in the office at least three days per week.

This job is a 9-month FTC position.

KEY RESPONSIBILITIES:

• Provide first and second line support for IT in the respective project offices. This includes laptops/desktops, printers, AV and meeting room equipment, supporting MS Office and business applications and delivering images and upgrades.
• Work with businesses to understand and interpret their needs. Proactively identify areas of opportunity and offer advice/training to ensure maximum exploitation of approved IT technologies.
• Provide support for software and engineering applications including installation, licensing, troubleshooting support etc. This will require regular communication with application support experts in Sharjah /India.
• Work with the central Infrastructure, network, desktop and technical computing support teams globally to ensure compliance with global support processes and technical guidelines.
• Deliver monitoring of servers, network, backup infra and report to central/vendor team for any alerts/failures.
• Maintain accurate and up to date documentation of the IT infrastructure, including PC, Printer, Network, Server, accessories inventory, third party contractual documentation.
• Support the Administration and maintenance of various productivity enhancement tools such as SharePoint and O365.
• Administration of the various communication technologies in use, including maintaining use of wireless LAN, mobile devices and follow-me printing.
• Maintain professional working relationships with key third party suppliers.
• Display commercial awareness and ensure procedures and standards are adhered to when handling requests such as New Hardware, Peripherals and Procurement.
• Must display a strong customer focus and willingness to take ownership of problems.
• Must be self-motivated, able to act independently with minimum supervision, while remaining a strong team player.

ESSENTIAL QUALIFICATIONS AND SKILLS:

• Ability to communicate effectively with business customers and IT colleagues up to senior level.
• Broad knowledge of office IT infrastructure/communications, including server and desktop hardware and software, and local/wide area networking technologies.
• Experience of having supported the full range of IT technologies in a similar sized organization.
• Experience of working with a ticket system, escalating and providing information for multiple IT teams and managing issues through to resolution.
• Basic level of knowledge supporting specialist technical and engineering applications.
• Preferably educated to degree level in an appropriate subject.
• Microsoft accreditation in the key technologies deployed within Petrofac.
• Minimum 5 years’ experience in similar capacity.
• Demonstrable experience and expertise in the key technical areas (server/desktop infrastructure, LAN/WAN).
• Able to identify and solve technical problems.
• Collaborates openly and willingly across teams and departments.
• Able to communicate complex technical issues clearly and persuasively to peers and customers.
• Self motivation. Able to work independently and as part of a team.
• Ability to communicate effectively in English.