At a Glance
- Tasks: Provide IT support and enhance productivity through innovative solutions in a dynamic environment.
- Company: Join a leading energy asset management partner committed to delivering value and investing in people.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team culture with a focus on innovation and career development.
- Why this job: Make a real impact by supporting cutting-edge technologies in the energy sector.
- Qualifications: Experience in IT support, strong communication skills, and a customer-focused mindset.
The predicted salary is between 35000 - 45000 £ per year.
Worldwide, energy asset owners choose CB&I Asset Solutions as their asset management partner, confident in our ability to deliver tailored, value driven asset management solutions. Our commitment is simple but powerful: to deliver value to our customers through safe, effective and efficient operations, maintenance, wells and decommissioning solutions, specialising in late life energy assets. We're committed to investing in our people, and to building exceptional teams who deliver. Our people are trusted by our customers to safely operate their energy assets, improve performance and extend asset life through innovative solutions. We support flexible working requests and have adopted a hybrid approach for most of our office-based roles. We ask employees to be present in the office at least three days per week. Think smarter. Move faster. Deliver value.
This job is a 9-month FTC position.
KEY RESPONSIBILITIES:
- Provide first and second line support for IT in the respective project offices. This includes laptops/desktops, printers, AV and meeting room equipment, supporting MS Office and business applications and delivering images and upgrades.
- Work with businesses to understand and interpret their needs. Proactively identify areas of opportunity and offer advice/training to ensure maximum exploitation of approved IT technologies.
- Provide support for software and engineering applications including installation, licensing, troubleshooting support etc. This will require regular communication with application support experts in Sharjah /India.
- Work with the central Infrastructure, network, desktop and technical computing support teams globally to ensure compliance with global support processes and technical guidelines.
- Maintain regular contact with the central global IT team.
- Deliver monitoring of servers, network, backup infra and report to central/vendor team for any alerts/failures.
- Maintain accurate and up to date documentation of the IT infrastructure, including PC, Printer, Network, Server, accessories inventory, third party contractual documentation.
- Support the Administration and maintenance of various productivity enhancement tools such as SharePoint and O365.
- Administration of the various communication technologies in use, including maintaining use of wireless LAN, mobile devices and follow-me printing.
- Maintain professional working relationships with key third party suppliers.
- Display commercial awareness and ensure procedures and standards are adhered to when handling requests such as New Hardware, Peripherals and Procurement.
- Must display a strong customer focus and willingness to take ownership of problems.
- Must be self-motivated, able to act independently with minimum supervision, while remaining a strong team player in terms of adherence to common standards and process guidelines.
ESSENTIAL QUALIFICATIONS AND SKILLS:
- Ability to communicate effectively with business customers and IT colleagues up to senior level.
- Broad knowledge of office IT infrastructure/communications, including server and desktop hardware and software, and local/wide area networking technologies.
- Experience of having supported the full range of IT technologies in a similar sized organization.
- Experience of working with a ticket system, escalating and providing information for multiple IT teams and managing issues through to resolution.
- Basic level of knowledge (installation, license management, troubleshooting) supporting specialist technical and engineering applications.
- Preferably educated to degree level in an appropriate subject.
- Microsoft accreditation in the key technologies deployed within Petrofac.
- Minimum 5 years’ experience in similar capacity.
- Technical Skill – Demonstrable experience and expertise in the key technical areas (server/desktop infrastructure, LAN/WAN).
- Analytical Thinking – Able to identify and solve technical problems.
- Team Worker – Collaborates openly and willingly across teams and departments.
- Communication – Able to communicate complex technical issues clearly and persuasively to peers and customers.
- Initiative – Self motivation. Able to work independently and as part of a team.
- Language – Ability to communicate effectively in English.
IT ANALYST - SERVICE DELIVERY in Aberdeen employer: CB&I
At CB&I Asset Solutions, we pride ourselves on being an exceptional employer that values our people and fosters a collaborative work culture. With a commitment to employee growth and development, we offer flexible working arrangements and a hybrid approach to ensure a healthy work-life balance. Our teams are empowered to innovate and deliver value in the energy sector, making this an exciting opportunity for IT Analysts looking to make a meaningful impact in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT ANALYST - SERVICE DELIVERY in Aberdeen
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at CB&I that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT ANALYST - SERVICE DELIVERY in Aberdeen
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at CB&I, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at CB&I can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at CB&I will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at CB&I
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at CB&I. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at CB&I.
