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For Companies At a Glance
- Tasks: Provide first-line IT support and resolve technical issues for users.
- Company: Join a leading engineering services company with a focus on innovation.
- Benefits: Full-time role with opportunities for growth and skill development.
- Why this job: Kickstart your IT career and make a real difference in user support.
- Qualifications: Basic IT knowledge or experience in a similar role is preferred.
- Other info: Dynamic team environment with a can-do culture and excellent training.
The predicted salary is between 30000 - 42000 £ per year.
IT 1st Line Support Analyst
City Building Engineering Services (CBES)
Job Purpose
IT 1st Line Support Analyst are responsible for the provision of FPOC support services on CRH business systems and services.
Principal Tasks And Responsibilities
- Be a first point of escalation from the 1st line team with any queries and issue.
- Help monitor the service desk and manage tickets levels as required.
- Ensure ticket levels are kept similar levels.
- Escalate problem tickets to a higher level if required.
- Look for trends with re-occurring issues.
Administration
- Basic administration of the following systems
- Service Desk Management tool
- Desktop & Device Management tool
- AV Technologies
- Active Directory
- Office 365
- Remote Desktop Services
- MDM Support (Intune)
Key Result Areas
- Providing support, configuration and maintenance on CRH’s devices and services, by becoming an expert on the use of all aspects of these systems.
- Delivering support to existing business users and investigating and resolving faults.
- Working with colleagues in identifying and proposing system changes, better uses, enhancements and developments and liaising with appropriate vendors, users and the IT Team.
Skills / Experience
- Ideally educated to S/NVQ for Information/ Communication Technology, or sound experience in a comparable role.
- Worked on a 1st/2nd line Service Desk
- Degree level qualification
- ITIL v3 Foundation
Specific Knowledge
- Experience of supporting enterprise desktop estates (Windows 10)
- Administration of Windows Desktop (GPO & Remote management)
- Ticket handling knowledge
- Experience of supporting iOS and Android devices
Specific Skills
- Ability to learn fast and take ownership of issues to completion.
- A good technical base of understanding and decision making.
- Queue handling ability
- People skills
- Event and Log analysis experience.
- Good telephone manner, customer care, communication skills
Demonstrated Behaviours
- Excellent verbal and written communication skills
- Pragmatic and flexible approach
- Can‑do attitude
- Excellent interpersonal skills
- Information acquisition
The role is full‑time and entry level.
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IT 1st Line Support Analyst employer: Cbes
Contact Detail:
Cbes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT 1st Line Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Remember, confidence is key, so show them you’re ready to tackle any IT challenge!
✨Tip Number 3
Tailor your approach! When you find a role that excites you, research the company and its culture. Use this info to align your answers during interviews, showing you’re not just a fit for the role but for the team too.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace IT 1st Line Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT 1st Line Support Analyst role. Highlight any relevant experience you have with service desk management, ticket handling, and supporting desktop environments. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role requires excellent verbal and written communication skills, make sure your application reflects that. Use clear language and check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Cbes
✨Know Your Tech
Make sure you brush up on your knowledge of Windows 10, Active Directory, and Office 365. Familiarise yourself with common issues and solutions related to these systems, as you'll likely be asked about them during the interview.
✨Show Off Your People Skills
As an IT 1st Line Support Analyst, communication is key. Prepare examples of how you've effectively communicated with users in the past, especially when resolving technical issues. A good telephone manner can make all the difference!
✨Ticket Handling Experience
Be ready to discuss your experience with service desk management tools and ticket handling. Think of specific instances where you managed tickets efficiently or escalated issues appropriately, as this will demonstrate your understanding of the role.
✨Can-Do Attitude
Employers love a positive mindset! Be prepared to share examples of how you've tackled challenges in previous roles. Highlight your ability to learn quickly and take ownership of issues until they're resolved, as this aligns perfectly with the job requirements.