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- Tasks: Lead a team in refrigeration case maintenance, ensuring top-notch service delivery.
- Company: Join City Building Engineering Services, a leader in facilities management.
- Benefits: Enjoy 33 days holiday, private pension, and exclusive employee discounts.
- Why this job: Be part of a supportive culture that values your growth and well-being.
- Qualifications: Experience in cleaning and team supervision is essential; driving license required.
- Other info: Night shifts from Monday to Thursday, with a competitive salary.
The predicted salary is between 36000 - 60000 £ per year.
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Job Title: Case Maintenance Operations Lead (Refrigeration)
Location: North
Contract Type: Permanent
Working Hours: 45 hours per week – (Night Shift) (Monday – Thursday 18:00 – 05:30)
Salary: Competitive
We have an exciting opportunity for an experienced Case Maintenance Operations Lead to join our team, working across the City Facilities Management group.
The purpose of this role is to carry out a lead the predetermined refrigeration case maintenance programme in line SLA across all City Clients in your determined region. You will provide supervision and day to day management / support of the regional case maintenance teams within your defined area of responsibility.
You will be responsible for managing both your technicians and client interactions, ensuring a customer-focused approach that builds trust and long-term partnerships. Service delivery must align with all legislative and regulatory standards, as well as agreed service levels.
Key Responsibilities
- Conduct regular validation store visits and ensure case cleans are properly validated in IT systems.
- Create remedial reports for each PPM and inform the National Manager of necessary actions.
- Coordinate activities and administrative tasks of Case Maintenance Team Leaders in your area.
- Act as the primary operational contact and escalation point for your teams.
- Complete appraisals and deliver training for Case Maintenance Teams within your area.
Financial Responsibility
- To carry out work in the most cost-efficient manner.
- Ordering of materials to an agreed limit
People Responsibility
- Represent the company professionally and build strong relationships with team members and leaders.
- Lead and support Case Maintenance Teams through regular communication and visible leadership.
- Manage performance, conduct, recruitment, onboarding, probation reviews, and absence processes.
- Handle disciplinary, grievance, and colleague development matters as needed.
- Serve as the main contact for Case Maintenance Teams and deputise for the National Manager when required.
The Ideal Candidate
- A cleaning background is essential.
- Supervision of a medium sized team is essential.
- Demonstratable experience of dealing with performance / conduct issues within a team environment.
- Holds a full driving license.
What We Offer
At City, we take pride in supporting our colleagues with a fantastic range of exciting benefits designed to enhance both their professional and personal lives. From exclusive perks to valuable rewards, we’re committed to ensuring our team feels valued, motivated, and empowered. Our benefits include:
- 33 Days Holiday (Inc. Bank Holidays)
- Private Pension
- HealthShield Cashback Plan – Reclaim part of your dental/optical costs.
- OneCity – Employee Discount Platform
- Employee Value Awards up to the value of £250
- Access to Costco Personal Membership Subscription
- Mental and Physical Health Services (Wisdom, Thrive, SkinVision)
- Electric Car Scheme (Criteria Applies)
- First Bus Commuter Club – Discounted Bus Travel
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
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Industries
Construction
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Case Maintenance Operations Lead employer: Cbes
Contact Detail:
Cbes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Maintenance Operations Lead
✨Tip Number 1
Familiarise yourself with the refrigeration maintenance processes and standards relevant to the role. Understanding the specific requirements and regulations will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the facilities management and refrigeration sectors. Attend industry events or join online forums to connect with others who can provide insights or even referrals for the Case Maintenance Operations Lead position.
✨Tip Number 3
Prepare to discuss your leadership style and experience managing teams. Be ready to share specific examples of how you've successfully handled performance issues or team dynamics in previous roles.
✨Tip Number 4
Research City Building Engineering Services (CBES) and their values. Tailoring your conversation to align with their mission and demonstrating your commitment to customer-focused service will set you apart from other candidates.
We think you need these skills to ace Case Maintenance Operations Lead
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Case Maintenance Operations Lead position. Tailor your application to highlight relevant experience in refrigeration and team management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in supervising teams, managing performance issues, and any background in cleaning or maintenance. Use specific examples to demonstrate your skills and achievements.
Showcase Leadership Skills: Since the role involves leading a team, make sure to include instances where you have successfully led teams, conducted training, or managed client relationships. This will show that you can handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cbes
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Case Maintenance Operations Lead. Familiarise yourself with the key tasks such as managing teams, conducting store visits, and ensuring compliance with service levels.
✨Showcase Leadership Skills
Prepare examples that demonstrate your leadership abilities, especially in managing teams and handling performance issues. Be ready to discuss how you've successfully led teams in the past and built strong relationships.
✨Highlight Customer Focus
Since the role requires a customer-focused approach, think of instances where you've gone above and beyond for clients. Be prepared to explain how you build trust and long-term partnerships with customers.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on your knowledge of refrigeration systems and maintenance processes. Be ready to answer questions about industry standards and regulations that are relevant to the position.
