At a Glance
- Tasks: Engage with customers to resolve payment issues and build positive relationships.
- Company: Join CBE Companies, a leader in debt recovery with a commitment to inclusion.
- Benefits: Full-time role with flexible scheduling and opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and personal development.
- Why this job: Make a real difference by helping customers while developing your communication skills.
- Qualifications: High school diploma preferred; customer service experience is a plus but not required.
The predicted salary is between 25000 - 30000 £ per year.
Job Description:
Requirements:
- High School Diploma or its equivalent
- 1 year of call center collections, customer service or telemarketing experience preferred, but not required.
- Good command of English communication skills.
DUTIES AND RESPONSIBILITIES
- Ability to communicate in a clear and effective manner with the customer.
- Effectively adapt to customer situations, including listening skills, ability to empathize, and provide alternative solutions to help resolve the customer’s issue.
- Problem solving skills to identify root cause to accurately recommend solutions.
- Effective negotiation and ability to overcome customer objections.
- Accurately document accounts in a timely manner on the computer while speaking to the customer at the same time.
- Able to work flexible work schedule, required weekends and holidays as needed.
- Meet productivity and call quality standards as set by the business.
- Accurately follow VAIG (Verifying All Information Good) and Bad Phone Process.
- Dispute resolution and customer escalation process to be followed consistently.
- Set daily goals with assistance of supervisor.
- Adhere to all guidelines and requirements as set forth by individual clients.
- Achieve different Key Performance Metrics as set by the operations management team.
Definition of Success in this position:
- Excellent at building customer relationships and creates a good customer experience through the collections process.
- Attention to detail.
- Effective negotiation skills.
- Willingness to learn and help others.
- Math skills to determine billing answers and payment options.
- Tolerance for repetitive work.
- Successfully demonstrates the ability to work in a fast-paced environment.
- Positive attitude with the ability to remain calm in stressful situations.
- Flexible to schedule changes.
- Must be able to remain in a stationary seated position up to 85% of the work shift.
- Must be able to communicate with consumers and maintain compliance with all federal, state and local laws, rules and regulations.
- Must be able to communicate with consumers and maintain compliance with corporate objectives and standard operating procedures.
- Must be able to exchange accurate information with co-workers, consumers and/or clients or vendors who have work related inquiries.
Summary:
As a First Party Collections representative:
- You will spend your day on the phone talking with customers reminding them about late or missed payments that will be in all different levels of delinquency.
- Help the customer find ways to set up payment.
- Inbound and Outbound calling efforts will consist of using effective negotiating and relationship building skills to partner with the customer and help problem solve.
- You will be required to navigate multiple systems during these phone calls while functioning efficiently on the computer.
- You will be representing the client on the phone to the consumer. Therefore, our collection efforts focus on protecting the client's brand reputation through creating a positive customer experience.
CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.
CUSTOMER SERVICE REP I - COLLECTIONS PH 06.09.2026 (Onsite) employer: CBE Companies, Inc.
CBE Companies is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where teamwork and effective communication thrive. Located in W5th, our onsite Customer Service Representative role provides opportunities for meaningful engagement with customers while ensuring a positive experience, all within a dynamic environment that values flexibility and inclusivity. Join us to be part of a company with a rich history and a commitment to excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land CUSTOMER SERVICE REP I - COLLECTIONS PH 06.09.2026 (Onsite)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CBE Companies. Understand their values and mission, and think about how your skills can help them achieve their goals. This will show that you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, it’s crucial to be clear and confident. Try role-playing with a friend or family member to get comfortable with common customer scenarios and objections.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share examples of how you've handled difficult situations in the past. Highlight your ability to empathise with customers and find solutions that work for everyone.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace CUSTOMER SERVICE REP I - COLLECTIONS PH 06.09.2026 (Onsite)
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about talking to customers, make sure your application highlights your English communication skills. We want to see how you can clearly express yourself and connect with others.
Tailor Your Experience:Even if you don’t have direct collections experience, think about any customer service or call centre roles you've had. We love seeing how your past experiences can relate to the job, so don’t hold back!
Be Detail-Oriented:Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. It shows us that you care about accuracy and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CBE Companies, Inc.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Rep in collections. Familiarise yourself with common customer service scenarios and how to handle them. Brush up on your communication skills, as you'll need to convey information clearly and effectively.
✨Show Empathy
During the interview, demonstrate your ability to empathise with customers. Share examples from your past experiences where you successfully resolved issues by understanding the customer's perspective. This will show that you can build relationships and create a positive experience, which is key for this role.
✨Practice Problem-Solving
Be prepared to tackle hypothetical scenarios during the interview. Practice articulating your thought process when faced with a customer issue. Highlight your problem-solving skills and how you would negotiate solutions, as these are crucial for success in collections.
✨Stay Calm Under Pressure
Since the role involves handling potentially stressful situations, it's important to convey your ability to remain calm. Share any relevant experiences where you managed stress effectively. This will reassure the interviewer that you can maintain composure while meeting productivity and call quality standards.
