If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
Do you have strong customer service skills?
Would you like to join the UK's most exciting start-up bank?
A team of high-profile, high-net-worth entrepreneurs have created a new bank to focus on the entrepreneurs of tomorrow.
Do you want to be one of the first employees to establish and lead...
Our client is looking for a driven and experienced Customer Service Team Leader.
You will be assisting the COO in establishing a team operationally.
Responsibilities will include:
- Obtain feedback from the customer base on the customers' experience received at key touch points via various channels.
- Analyse and track the results, creating action plans on how to continuously improve.
- Enhance the existing programme of surveys to gain feedback from the deposits customer base at key touch points.
- Conduct call/email/letter/secure message sampling to review the customer experience.
- Be an escalation point for the department on complaints and issues.
- Respond to reviews/feedback via social media and customers experience platforms.
- Analyse customer reviews/feedback from all channels to identify themes/trends.
- Create and present action plans based on reviews/feedback/sampling to continually improve the customer's experience.
Our client is looking for a driven and experienced Customer Service Team Leader. xgikmsk
You will be assisting the COO in establishing a team operationally.
£40,000 to £45,000 along with bonus and benefits
In the first instance please send your CV in confidence
Please click on the apply button to read the full job description
Contact Details:
CBCRS T/A CBC Resourcing Solutions Recruitment Team
