At a Glance
- Tasks: Lead and inspire a dynamic operations team while enhancing customer experiences.
- Company: Join a successful bank's Asset Finance division with a focus on growth.
- Benefits: Competitive salary up to £50,000, bonuses, and hybrid working options.
- Other info: Opportunity for career development in a collaborative and supportive environment.
- Why this job: Shape the future of operations and drive innovation in customer engagement.
- Qualifications: Experience in operations leadership and a passion for customer service.
The predicted salary is between 50000 - 50000 £ per year.
Our client is the Asset Finance division of a highly successful bank and, due to continued growth, is establishing a new business centre. As a result, they are looking to build a new Operations team and an Operations Team Leader. As they continue to execute their plan for ambitious growth they are keen to appoint an experienced Operations Team Leader to help build and shape their operational offering. The successful candidate will be expected to help with system changes and process improvements and assist the operations during busy periods.
You will:
- Lead and inspire your team.
- Respond promptly to enquiries, ensuring every interaction results in a positive outcome and further enhances the customer’s experience with us.
- Collaborate with the wider team to handle customer complaints efficiently, turning negative experiences into positive ones through collective problem-solving.
- Set and uphold high team standards by leading through example, facilitating team development and ongoing training to ensure continuous improvement in customer service skills and overall team performance.
- Build strong relationships with all internal teams to assist with in-life requests and customer queries, enabling effective cross-collaboration.
- Drive innovation in customer engagement, leveraging technology, data insights and customer feedback.
Operations Team Leader employer: CBC Resourcing Solutions
As a leading bank in the Asset Finance sector, our client offers an exceptional work environment that prioritises employee growth and development. With a hybrid working model, competitive salary, and a strong emphasis on team collaboration and innovation, employees are empowered to lead and inspire their teams while enhancing customer experiences. The culture fosters continuous improvement and provides ample opportunities for professional advancement, making it an ideal place for those seeking meaningful and rewarding careers.
