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- Tasks: Lead and manage the Asset Finance team, ensuring top-notch customer service.
- Company: Join an award-winning bank in central London with a diverse product range.
- Benefits: Enjoy a competitive salary, bonus, and hybrid work options.
- Why this job: Be part of a growing team that values mentorship and professional development.
- Qualifications: Experience in team management and customer service is essential.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 60000 - 70000 £ per year.
Operations Team Leader – Asset Finance London (hybrid) £50,000 to £55,000 plus bonus and benefits Our client is an award winning bank providing a broad range of products to their customers. Well established and based in central London they are looking to recruit an Operations Team Leader for Proposals and KYC within their growing team. The successful management of the proposal workload (proposal preparation and KYC) within the Asset Finance Department ensuring excellent customer service in line with service level agreements. Responsibilities: Responsible for day to day management of the administration of the Asset Finance Proposal team to ensure proposals and KYC tasks are performed correctly and in line with service level agreement Provide line management support, training and mentoring to all members of the Proposal & KYC team ensuring that they have regular one to one meetings with clear smart objectives set and any training issues identified and flagged Ensure team procedures and documentation are regularly reviewed, fit for purpose and being adhered to within the Bank’s internal policy Dealing with escalations from customers (internal and external) in a timely and efficient way providing consistent and excellent customer service In the first instance please send your CV in confidence …
Operations Team Leader employer: CBC Resourcing Solutions
Contact Detail:
CBC Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Team Leader
✨Tip Number 1
Familiarize yourself with the specific operations and procedures of the Asset Finance sector. Understanding the nuances of this field will help you demonstrate your expertise during interviews.
✨Tip Number 2
Highlight your leadership experience in managing teams, especially in a financial services context. Be ready to share examples of how you've successfully mentored team members and improved performance.
✨Tip Number 3
Prepare to discuss your approach to customer service and how you handle escalations. Providing concrete examples of past experiences can showcase your problem-solving skills and commitment to excellent service.
✨Tip Number 4
Research the bank's values and recent achievements. Being able to align your personal values with theirs during the interview can set you apart as a candidate who is genuinely interested in contributing to their success.
We think you need these skills to ace Operations Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management and customer service. Use specific examples that demonstrate your ability to lead a team and manage workloads effectively.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasize your leadership skills, experience in asset finance, and your commitment to excellent customer service.
Highlight Relevant Skills: In your application, focus on skills such as team management, training, and problem-solving. Mention any experience you have with service level agreements and how you've successfully managed escalations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CBC Resourcing Solutions
✨Showcase Your Leadership Skills
As an Operations Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to mentoring and supporting team members.
✨Understand Service Level Agreements
Familiarize yourself with service level agreements (SLAs) relevant to asset finance. Be ready to discuss how you have ensured compliance with SLAs in previous roles and how you would maintain high standards in this position.
✨Prepare for Customer Escalation Scenarios
Think about past experiences where you dealt with customer escalations. Be prepared to share specific examples that highlight your problem-solving skills and commitment to providing excellent customer service.
✨Review Internal Policies and Procedures
Research the bank's internal policies and procedures related to asset finance. Showing that you understand and value adherence to these guidelines will demonstrate your alignment with the company's operational standards.
