At a Glance
- Tasks: Manage collections and support the team in debt recovery activities.
- Company: Award-winning asset finance provider based in Southampton.
- Benefits: Competitive salary, bonus, and benefits package.
- Other info: Opportunity to work with a large portfolio and develop your career.
- Why this job: Join a dynamic team and make a real difference in customer financial health.
- Qualifications: Experience in collections and excellent customer service skills required.
Our client is an award winning provider of asset finance offering a broad range of products to their customers. Well established and based in Southampton, they are looking to recruit a Collections Officer within their Asset Finance team.
The successful candidate will support the Collections Manager in all collection activities within the Asset Finance Department to include arrears collection, debt recovery, sub hire audit function and liaising with the Banks’ internal credit team and outside panel of solicitors.
You will:
- Actively manage daily returned payments to reduce and prevent customer debt
- Have the ability to effectively manage busy workflow and identify key objectives
- Assist in monitoring of the performance of the portfolio of over 6,500 live accounts
- Close liaison with any professional advisers/brokers/valuers/recovery agents
- Support Collections Manager in all collections activities within company policy guidelines and as directed by Senior Manager
- Ensure customers are treated fairly and FCA regulations are adhered to.
Previous arrears or collections experience is essential as are excellent customer service skills. In the first instance please send your CV in confidence.
Collections Officer in Hedge End employer: CBC Resourcing Solutions
As an award-winning provider of asset finance, our company offers a dynamic work environment in Southampton that fosters professional growth and development. With a strong emphasis on employee well-being, we provide competitive salaries, bonuses, and a supportive culture that values teamwork and customer service excellence. Join us to be part of a dedicated team where your contributions are recognised and rewarded, and where you can make a meaningful impact in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Officer in Hedge End
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector, especially those who know about collections roles. A friendly chat can lead to insider info or even a referral that could land you an interview.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of FCA regulations and customer service best practices. We want you to shine when discussing how you’d handle arrears collection and manage customer relationships.
✨Tip Number 3
Showcase your experience! When you get the chance to speak with potential employers, highlight your previous collections experience and how it aligns with their needs. Use specific examples to demonstrate your skills in managing workflows and reducing customer debt.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals to join our team, so make sure you stand out!
We think you need these skills to ace Collections Officer in Hedge End
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Collections Officer role. Highlight any previous experience in arrears or collections, and showcase your customer service skills. We want to see how you can bring value to our Asset Finance team!
Showcase Relevant Skills:When writing your application, emphasise your ability to manage busy workflows and identify key objectives. We’re looking for someone who can actively manage daily returned payments and support our Collections Manager effectively.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, especially when it comes to understanding your experience and skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at CBC Resourcing Solutions
✨Know Your Stuff
Make sure you understand the role of a Collections Officer inside out. Familiarise yourself with asset finance, arrears collection, and debt recovery processes. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your experience in collections or customer service. Think about times when you successfully managed difficult situations or improved processes. This will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Understand the Company Culture
Research the company’s values and culture. Knowing how they treat their customers and adhere to FCA regulations can give you an edge. Be ready to discuss how your personal values align with theirs, especially regarding fair treatment of customers.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the challenges the Collections Manager faces, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
