At a Glance
- Tasks: Manage B2B collections and provide tailored solutions for customers.
- Company: CBC Resourcing Solutions, a supportive team in East Kilbride.
- Benefits: Hybrid working model, competitive salary, and career development opportunities.
- Other info: Join a dynamic team focused on customer care and support.
- Why this job: Make a difference by helping businesses while enjoying flexible work arrangements.
- Qualifications: Experience in collections or customer service, preferably in financial services.
The predicted salary is between 30000 - 40000 £ per year.
CBC Resourcing Solutions is seeking a Customer Support and Collections Specialist located in East Kilbride. This role involves handling business to business collections from early arrears to pre-litigation, while focusing on identifying vulnerable customers and offering tailored solutions.
The ideal candidate will have collections or customer-facing credit control experience, preferably in financial services.
The role offers a hybrid working model post-probation, consisting of three days in the office and two days remote.
Hybrid B2B Collections Specialist – East Kilbride in Glasgow employer: CBC Resourcing Solutions
CBC Resourcing Solutions is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture in East Kilbride. With a hybrid working model, employees enjoy the flexibility of remote work while being part of a collaborative team environment. The company is committed to developing its staff through ongoing training and opportunities for advancement, making it a rewarding place for those seeking meaningful employment in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid B2B Collections Specialist – East Kilbride in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a B2B Collections Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your collections techniques and be ready to discuss how you've handled vulnerable customers in the past. We want to see you shine, so practice common interview questions and have some examples ready to go.
✨Tip Number 3
Show off your skills! If you have any relevant certifications or training in credit control or customer support, make sure to highlight them during your conversations. This will help us see that you're serious about the role and have the expertise we need.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're genuinely interested in joining our team as a Hybrid B2B Collections Specialist. Don’t miss out on this opportunity!
We think you need these skills to ace Hybrid B2B Collections Specialist – East Kilbride in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your collections or customer-facing credit control experience. We want to see how your skills match the role, so don’t be shy about showcasing your achievements in financial services!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Hybrid B2B Collections Specialist role. We love seeing genuine enthusiasm and a clear understanding of what we do at StudySmarter.
Showcase Your Problem-Solving Skills:In this role, identifying vulnerable customers and offering tailored solutions is key. Make sure to include examples in your application that demonstrate your ability to handle challenging situations with empathy and creativity.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CBC Resourcing Solutions
✨Know Your Collections Stuff
Make sure you brush up on your knowledge of B2B collections processes. Understand the stages from early arrears to pre-litigation, and be ready to discuss how you've handled similar situations in the past. This will show that you're not just familiar with the role but also have practical experience.
✨Empathy is Key
Since the role involves identifying vulnerable customers, be prepared to talk about how you approach sensitive situations. Share examples of how you've tailored solutions for customers in the past. This will demonstrate your ability to handle collections with care and understanding.
✨Hybrid Work Readiness
With a hybrid working model, it's important to show that you can thrive both in the office and remotely. Discuss your experience with remote work and how you stay organised and productive outside of a traditional office environment. This will reassure them that you can adapt to their working style.
✨Ask Smart Questions
Prepare some thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you're genuinely interested in the position and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
