At a Glance
- Tasks: Support businesses by managing collections and finding solutions for customers.
- Company: Respected UK bank with a focus on business lending.
- Benefits: Hybrid work model, competitive salary, and supportive team environment.
- Other info: Join a dynamic team with opportunities for growth and development.
- Why this job: Make a difference by helping businesses while developing your skills in finance.
- Qualifications: Experience in collections or customer service, strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Our client is the specialist business lending division of a highly respected UK bank. They are growing their collections function and are looking for a customer support and collections specialist in East Kilbride. The role is responsible for business to business collections from early arrears to pre-litigation, identifying vulnerable customers and finding solutions that work for both the customer and the bank.
We are keen to speak to candidates with collections or customer facing credit control experience ideally within the financial services/lending space, but will also consider similar experience from wider industries too. You will be well organised with excellent communication skills, the ability to have robust conversations where appropriate, and able to work well as part of a dynamic team.
The role is hybrid after probation with 3 days in the office and 2 days from home.
Collections Advisor in Glasgow employer: CBC Resourcing Solutions
As a Collections Advisor with our client, you will join a highly respected UK bank that values its employees and fosters a supportive work culture. With a focus on employee growth, the company offers comprehensive training and development opportunities, ensuring you can advance your career while enjoying a hybrid work model that promotes work-life balance. Located in East Kilbride, this role not only provides a chance to make a meaningful impact on customers' financial journeys but also allows you to be part of a dynamic team dedicated to excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Advisor in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Collections Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tough conversations! Since the role involves having robust discussions, practice your communication skills. Role-play with a friend or family member to get comfortable with handling sensitive topics and finding solutions that work for everyone.
✨Tip Number 3
Show off your organisational skills! When you land that interview, be ready to discuss how you manage your workload and keep track of collections. Bring examples of how you've successfully navigated similar situations in the past.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and showcase your skills. Plus, it shows you're serious about joining the team and helps us get to know you better.
We think you need these skills to ace Collections Advisor in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your collections or customer-facing credit control experience. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Collections Advisor role. Share specific examples of how you've successfully handled collections in the past.
Showcase Your Communication Skills:Since this role involves having robust conversations, make sure your application reflects your excellent communication skills. We love candidates who can convey their thoughts clearly and effectively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CBC Resourcing Solutions
✨Know Your Collections Basics
Make sure you brush up on your knowledge of collections processes and customer support strategies. Understand the key terms and practices in business-to-business collections, especially within the financial services sector. This will help you speak confidently about your experience and how it relates to the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, prepare examples of how you've successfully navigated tough conversations in the past. Think about times when you had to handle sensitive situations or identify vulnerable customers, and be ready to discuss these experiences during the interview.
✨Demonstrate Organisational Skills
Being well-organised is crucial for a Collections Advisor. Bring along examples of how you've managed your workload effectively in previous roles. You could mention tools or methods you use to keep track of tasks and ensure timely follow-ups with clients.
✨Emphasise Teamwork
This position involves working as part of a dynamic team, so be prepared to talk about your collaborative experiences. Share specific instances where you contributed to team goals or supported colleagues in achieving success, highlighting your ability to work well in a hybrid environment.
