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- Tasks: Manage collections, negotiate repayment plans, and conduct vehicle inspections.
- Company: Join a respected equipment manufacturer’s asset finance division.
- Benefits: Enjoy flexible home/field work and be part of a supportive team.
- Why this job: Make a real impact while working with a forward-thinking, customer-focused brand.
- Qualifications: Experience in collections and customer service is essential; empathy and calmness are key.
- Other info: Field-based role covering the Midlands to the South.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Our client is the asset finance division of a highly respected equipment manufacturer. They have a rare opportunity for a field based collections representative to join their operations team.
Home based/Field based, covering from the Midlands to the South, responsibilities include:
· Checking daily payment records and overdue accounts, re-presented direct debits, assigned agreements, following up payment actions, taking payments by World Pay.
· Consulting with customers in writing, by phone and on-site, in person. Negotiating repayment plans to ensure minimal losses for the business.
· Liaising with various agents eg; liquidators, administrators, solicitors, third party collections agents, insurers, dealers, and auctioneers.
·Vehicle/machinery inspections and audits – remote and on-site.
·Working as part of a team with our office-based customer service/recoveries, and asset management, and field-based sales teams.
· Arranging haulage transportation and safe, timely removal of assets.
The successful candidate will have experience gained in a collections and customer service environment, preferably with asset finance or similar experience. Field based collections experience would be a distinct advantage – however most importantly, you will demonstrate an empathetic approach, the ability to remain calm in difficult situations and an excellent understanding of industry regulations.
This is an excellent opportunity to join a fantastic brand, and a forward thinking, employee and customer centric business.
Field Collections Representative employer: CBC Resourcing Solutions
Contact Detail:
CBC Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Collections Representative
✨Tip Number 1
Familiarise yourself with the asset finance industry and its regulations. Understanding the nuances of this sector will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the collections and customer service fields. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 3
Prepare for role-play scenarios that may come up during interviews. Practising how to handle difficult conversations or negotiate repayment plans can showcase your skills and calm demeanour under pressure.
✨Tip Number 4
Research the company’s values and culture. Tailoring your approach to align with their employee and customer-centric focus can set you apart as a candidate who truly fits their team.
We think you need these skills to ace Field Collections Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections and customer service. Emphasise any specific roles related to asset finance or field-based collections, showcasing your skills in negotiation and empathy.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the role and the company. Mention your ability to handle difficult situations calmly and your experience with industry regulations, as these are key aspects of the job.
Showcase Relevant Skills: In your application, clearly outline your skills in communication, negotiation, and teamwork. Provide examples of how you've successfully managed collections or customer interactions in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at CBC Resourcing Solutions
✨Show Your Empathy
As a Field Collections Representative, demonstrating empathy is crucial. Prepare examples of how you've handled difficult customer situations in the past, showcasing your ability to remain calm and understanding.
✨Know the Industry Regulations
Familiarise yourself with the relevant industry regulations related to asset finance and collections. Being able to discuss these during your interview will show that you are knowledgeable and serious about the role.
✨Highlight Your Negotiation Skills
Since negotiating repayment plans is a key part of the job, be ready to discuss your negotiation strategies. Share specific instances where you successfully negotiated terms that benefited both the customer and the business.
✨Demonstrate Teamwork
This role involves working closely with various teams. Be prepared to talk about your experience collaborating with others, whether in a field or office setting, and how you contribute to a positive team dynamic.
