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For Companies At a Glance
- Tasks: Lead a team to enhance customer service and improve processes.
- Company: Fast-growing asset finance business with a focus on innovation.
- Benefits: Salary up to £50,000, bonuses, and hybrid working options.
- Why this job: Shape customer experiences and drive positive change in a dynamic environment.
- Qualifications: Experience in customer service management and team leadership.
- Other info: Great opportunity for career advancement and personal growth.
The predicted salary is between 39000 - 52000 £ per year.
Job Description
Customer Services Manager– Asset Finance
London – hybrid working
Salary to £45,000 to £50,000 plus bonus and benefits
Our client is a fast-expanding,substantially backed asset finance business specialising in the provision of a range of funding options into the UK SME and mid-corporate sectors.
As they continue to execute their plan for ambitious growth they are keen to appoint an experienced Customer Services Manager to help build and shape their Customer Services offering. The successful candidate will be expected to help with system changes and process improvements and assist the Payout team during busy periods.
You will;
- Lead and inspire your team to become company brand ambassadors, ensuring every service interaction embodies core values.
- Respond promptly to customer enquiries, ensuring every interaction results in a positive outcome and further enhances the customer's experience with us.
- Oversee all in-life processes, including settlement requests, reschedules, account queries, refunds, and cash reconciliations.
- Collaborate with the wider team to handle customer complaints efficiently, turning negative experiences into positive ones through collective problem-solving.
- Set and uphold high team standards by leading through example, facilitating team development and ongoing training to ensure continuous improvement in customer service skills and overall team performance.
- Build strong relationships with all internal teams to assist with in-life requests and customer queries, enabling effective cross-collaboration.
- Drive innovation in customer engagement, leveraging technology, data insights and customer feedback to enhance the customer journey.
This is a fantastic opportunity for someone who is looking for their next step up – in the first instance please send your CV in confidence
Customer Services Manager employer: CBC Resourcing Solutions
Contact Detail:
CBC Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Customer Services Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Make sure you can demonstrate how your experience aligns with their mission, especially in enhancing customer experiences and driving innovation.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic when discussing how you can lead and inspire a team to embody the company's core values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Services Manager role. Highlight any relevant achievements in customer service, team leadership, and process improvements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can help shape our offering. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills: In your application, share examples of how you've turned negative customer experiences into positive ones. We love seeing candidates who can think on their feet and collaborate effectively with teams.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CBC Resourcing Solutions
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their values, mission, and the specific services they offer in asset finance. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Services Manager, you'll need to lead and inspire your team. Prepare examples of how you've successfully managed teams in the past, focusing on how you’ve developed team members and improved service standards. Be ready to discuss your leadership style and how it aligns with the company's core values.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding customer complaints. Think of specific situations where you turned a negative experience into a positive one. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Emphasise Innovation and Technology
The job description highlights the importance of driving innovation in customer engagement. Be prepared to discuss how you've used technology or data insights to enhance customer experiences in previous roles. Share any ideas you have for leveraging these tools in the new position.
