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- Tasks: Deliver exceptional customer service and support throughout financial agreements.
- Company: Reputable blue chip company in the UK financial services sector.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Join a dynamic team and make a difference in customers' financial journeys.
- Qualifications: Experience in customer service; financial services background is a plus.
- Other info: Fast-paced role with a focus on teamwork and attention to detail.
The predicted salary is between 28800 - 43200 £ per year.
Our client is a blue chip name in the UK financial services sector. They have an exciting opportunity for a customer services exec to join their team based near Slough. The role is responsible for ensuring that customers receive outstanding service throughout the lifecycle of their financial agreement with the business.
Key responsibilities include:
- Effectively liaise with internal and external customers by telephone, letter and e-mail in response to queries.
- Respond to all customer queries and requests in an accurate and timely manner.
- Process transfer requests, amendments and refund requests on customer contracts in appropriate time-scales.
- Ensure Customer Records are kept up to date and accurate.
- Proactively support other team members in the delivery of outstanding service, e.g. taking calls and sharing workloads during peak periods.
We are keen to speak to candidates with proven experience in providing superb customer service to both external clients and internal stakeholders. Financial services experience is a distinct advantage, however most importantly you will be well organised, a team player, self-motivated with excellent attention to detail.
Customer Service Executive employer: CBC Resourcing Solutions
Contact Detail:
CBC Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Customer Service Executive role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. We want you to shine and show off that superb customer service experience!
✨Tip Number 3
Don’t forget to research the company! Knowing their values and what they stand for will help you tailor your responses during interviews. Plus, it shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to deliver outstanding service to our customers.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in financial services if you have it. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: Since the role involves liaising with customers via various channels, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at CBC Resourcing Solutions
✨Know the Company Inside Out
Before your interview, do some homework on the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Think about challenging situations you faced and how you resolved them. This will demonstrate your ability to handle queries and requests accurately and timely, which is crucial for this role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows respect and allows you to respond more thoughtfully. You can even paraphrase the question back to the interviewer to confirm your understanding before answering.
✨Be a Team Player
Since the role involves supporting other team members, be ready to discuss how you've collaborated with colleagues in the past. Share examples of how you’ve helped others during busy periods or contributed to a positive team environment. This will highlight your ability to work well within a team.
