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For Companies At a Glance
- Tasks: Be the friendly face of customer service, helping clients with their motor finance queries.
- Company: Join a growing vehicle finance specialist known for exceptional customer care.
- Benefits: Earn up to £35,000 plus bonuses and enjoy great benefits.
- Why this job: Make a real difference in customers' lives while developing your communication skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Exciting growth phase means plenty of opportunities for career advancement.
The predicted salary is between 28000 - 42000 £ per year.
Job Description
Customer Service Associate
Manchester
To £35,000 plus bonus and benefits
Our client is a vehicle finance specialist providing first class customer service. Due to growth they are looking to recruit an Customer Service Associate.
The successful Customer Service Associate will be a representative of an FCA-regulated firm, you will play a critical role in delivering exceptional customer service, managing collections, and ensuring regulatory compliance throughout the life cycle of the customer journey. The ideal candidate will possess strong communication skills, a solutions-oriented mindset, and a commitment to upholding the highest standards of integrity and customer care.
You will;
- Serve as the first point of contact for customers, addressing queries and providing accurate information about motor finance products and services.
- Handle customer account management, including updates, payments, and resolving disputes in a timely and professional manner.
- Ensure that all customer interactions are conducted in line with FCA Treating Customers Fairly (TCF) principles and in line with Consumer Duty requirements.
- Collaborate with internal departments to resolve customer issues effectively and efficiently.
This is an exciting opportunity to join a dynamic business during an exciting period of growth.
In the first instance please send your CV in confidence
Customer Service Associate employer: CBC Resourcing Solutions
Contact Detail:
CBC Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even former colleagues to let them know you're on the hunt for a Customer Service Associate role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for the role. Highlight your communication skills and solutions-oriented mindset – they’ll love that!
✨Tip Number 3
Stay proactive! Follow up on applications and interviews. A quick email thanking them for their time and reiterating your interest can set you apart from other candidates. It shows you’re genuinely keen on the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Customer Service Associate gig. Plus, it’s a great way to stay updated on new opportunities as they come up.
We think you need these skills to ace Customer Service Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Associate role. Highlight your communication skills and any experience in customer service or finance to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering exceptional customer service and how you can contribute to our team. Keep it concise but impactful!
Showcase Your Solutions-Oriented Mindset: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with creative solutions to customer issues!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at CBC Resourcing Solutions
✨Know Your Stuff
Before the interview, make sure you understand the company and its services inside out. Familiarise yourself with motor finance products and the FCA regulations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Associate, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully handled customer queries or disputes in the past.
✨Emphasise Your Solutions-Oriented Mindset
During the interview, highlight your ability to think on your feet and provide solutions. Share specific instances where you've resolved issues for customers, demonstrating your commitment to exceptional service and integrity.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the company's culture, growth plans, or how they ensure compliance with FCA principles. This shows your enthusiasm and helps you assess if the company is the right fit for you.
