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- Tasks: Be the friendly face of customer service, helping clients with their motor finance queries.
- Company: Join a growing vehicle finance specialist known for exceptional customer care.
- Benefits: Earn up to £35,000 plus bonuses and enjoy great benefits.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Exciting growth phase means plenty of opportunities for career advancement.
Customer Service Associate
Manchester
To 35,000 plus bonus and benefits
Our client is a vehicle finance specialist providing first class customer service. Due to growth they are looking to recruit an Customer Service Associate.
The successful Customer Service Associate will be a representative of an FCA-regulated firm, you will play a critical role in delivering exceptional customer service, managing collections, and ensuring regulatory compliance throughout the life cycle of the customer journey. The ideal candidate will possess strong communication skills, a solutions-oriented mindset, and a commitment to upholding the highest standards of integrity and customer care.
You will;
- Serve as the first point of contact for customers, addressing queries and providing accurate information about motor finance products and services.
- Handle customer account management, including updates, payments, and resolving disputes in a timely and professional manner.
- Ensure that all customer interactions are conducted in line with FCA Treating Customers Fairly (TCF) principles and in line with Consumer Duty requirements.
- Collaborate with internal departments to resolve customer issues effectively and efficiently.
This is an exciting opportunity to join a dynamic business during an exciting period of growth.
In the first instance please send your CV in confidence
Customer Service Associate employer: CBC Resourcing Solutions
Contact Detail:
CBC Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. We recommend role-playing with a friend to build your confidence and refine your responses.
✨Tip Number 3
Showcase your communication skills during interviews. Use clear, concise language and demonstrate your solutions-oriented mindset by sharing examples of how you've resolved customer issues in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Associate role. Highlight your communication skills and any experience in customer service or finance to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it concise but engaging, and don’t forget to mention your solutions-oriented mindset.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've effectively resolved customer issues in the past. We love candidates who can demonstrate their ability to handle disputes professionally and efficiently!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CBC Resourcing Solutions
✨Know Your Stuff
Before the interview, make sure you understand the basics of vehicle finance and the services offered by the company. Brush up on FCA regulations and TCF principles, as these will likely come up during your chat.
✨Show Off Your Communication Skills
As a Customer Service Associate, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable.
✨Be Solutions-Oriented
Prepare examples from your past experiences where you successfully resolved customer issues. Highlight your problem-solving skills and how you can apply them to ensure customer satisfaction in this role.
✨Demonstrate Integrity and Care
During the interview, emphasise your commitment to high standards of integrity and customer care. Share stories that showcase your dedication to treating customers fairly and going the extra mile to help them.
