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- Tasks: Deliver exceptional service to customers in the asset finance industry.
- Company: Join a successful financial services business with a hybrid work model.
- Benefits: Excellent salary, benefits, and a flexible working environment.
- Why this job: Make a real difference by providing outstanding customer support.
- Qualifications: Customer service experience preferred, but not essential.
- Other info: Collaborative team atmosphere with opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
We are currently looking to recruit a Customer Services Executive to work for a large and very successful financial services business. This is a hybrid role with 2/3 days based in the Slough office.
You will be responsible for delivering exceptional service to both internal and external stakeholders within the asset finance industry.
The role will include:
- Liaising with internal and external customers by telephone, letter and email response
- Responding quickly and efficiently in a timely manner
- Keeping record up to date
- Working closely with the operational teams
- Pro-actively supporting team members and delivering outstanding customer service
We are looking for someone who has experience in customer service ideally in financial services but this is not essential.
Customer Service Advisor employer: CBC Resourcing Solutions
Contact Detail:
CBC Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with customers, it's crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing common customer service scenarios with a friend.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've handled difficult situations in the past. Employers love candidates who can think on their feet and provide solutions.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially if you've worked in financial services. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Customer Service Advisor role. Share specific examples of how you've delivered exceptional service in the past.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at CBC Resourcing Solutions
✨Know the Company Inside Out
Before your interview, take some time to research the financial services business. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
Since the role involves delivering exceptional service, think of examples from your past experiences where you handled customer queries or complaints successfully. Be ready to discuss how you resolved issues and what steps you took to ensure customer satisfaction.
✨Practice Your Communication Skills
As a Customer Service Advisor, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and skills.
✨Show Enthusiasm for Teamwork
This role requires working closely with operational teams, so be prepared to discuss how you’ve collaborated with others in the past. Highlight your ability to support team members and contribute positively to a team environment, as this will resonate well with the interviewers.
