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- Tasks: Manage collections activities and support the Collections Manager in a dynamic environment.
- Company: Join an award-winning bank known for its diverse financial products and strong reputation.
- Benefits: Enjoy a competitive salary, bonuses, and hybrid working options.
- Why this job: Be part of a supportive team focused on customer fairness and compliance.
- Qualifications: Previous experience in arrears or collections and excellent customer service skills required.
- Other info: Opportunity to work with a portfolio of over 6,500 accounts in central London.
The predicted salary is between 30000 - 40000 £ per year.
London (hybrid) £35,000 to £40,000 plus bonus and benefits.
Our client is an award-winning bank providing a broad range of products to their customers. Well established and based in central London, they are looking to recruit a Collections Officer within their Asset Finance team.
The successful candidate will support the Collections Manager in all collection activities within the Asset Finance Department, including:
- Arrears collection
- Debt recovery
- Subhire audit function
- Liaising with the bank’s internal credit team and outside panel of solicitors
You will:
- Actively manage daily returned payments to reduce and prevent customer debt
- Effectively manage busy workflow and identify key objectives
- Assist in monitoring the performance of the portfolio of over 6,500 live accounts
- Maintain close liaison with any professional advisers, brokers, valuers, and recovery agents
- Support the Collections Manager in all collections activities within company policy guidelines and as directed by the Senior Manager
- Ensure customers are treated fairly and FCA regulations are adhered to
Previous arrears or collections experience is essential, as are excellent customer service skills.
In the first instance, please send your CV in confidence.
Collections Officer employer: CBC Resourcing Solutions
Contact Detail:
CBC Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Officer
✨Tip Number 1
Familiarise yourself with the FCA regulations and guidelines relevant to collections. Understanding these will not only help you in interviews but also demonstrate your commitment to compliance and customer fairness.
✨Tip Number 2
Network with professionals in the asset finance sector. Attend industry events or join online forums where you can connect with current Collections Officers or managers. This could provide you with insider knowledge and potentially a referral.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experience in arrears or collections. Be ready to discuss how you managed difficult situations and achieved positive outcomes for both the company and customers.
✨Tip Number 4
Research the bank's products and services thoroughly. Being knowledgeable about what they offer will allow you to tailor your discussions during interviews, showing that you're genuinely interested in the role and the company.
We think you need these skills to ace Collections Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections or arrears management. Use specific examples that demonstrate your ability to manage workflows and customer relationships effectively.
Highlight Relevant Skills: Emphasise skills that are crucial for the role, such as excellent customer service, attention to detail, and the ability to work under pressure. Mention any experience with FCA regulations or working with financial products.
Craft a Strong Cover Letter: Write a cover letter that explains why you are a great fit for the Collections Officer position. Discuss your previous experience in collections and how it aligns with the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CBC Resourcing Solutions
✨Know Your Numbers
As a Collections Officer, you'll be dealing with financial data regularly. Brush up on your understanding of key metrics related to debt recovery and arrears management. Being able to discuss these confidently will show your potential employer that you are well-prepared for the role.
✨Demonstrate Customer Service Skills
Excellent customer service is crucial in this role. Prepare examples from your past experiences where you successfully managed difficult conversations or resolved customer issues. This will highlight your ability to treat customers fairly while adhering to FCA regulations.
✨Understand the Company’s Policies
Familiarise yourself with the bank's policies and procedures regarding collections and debt recovery. Showing that you understand their approach and can align with their guidelines will demonstrate your commitment to the role and the company.
✨Prepare Questions
Interviews are a two-way street. Prepare insightful questions about the team dynamics, the tools they use for managing accounts, and how success is measured in the Collections Officer role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
