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- Tasks: Manage collections activities and support the Collections Manager in debt recovery.
- Company: Join an award-winning bank based in central London with a diverse product range.
- Benefits: Enjoy a competitive salary, bonuses, and hybrid working options.
- Why this job: Be part of a dynamic team making a real impact on customer financial health.
- Qualifications: Previous collections experience and excellent customer service skills are essential.
- Other info: Work with a portfolio of over 6,500 accounts and ensure compliance with FCA regulations.
The predicted salary is between 30000 - 40000 £ per year.
Reading - hybrid
£35,000 to £40,000 plus bonus and benefits
Our client is an award-winning bank providing a broad range of products to their customers. Well established and based in central London, they are looking to recruit a Collections Officer within their Asset Finance team.
The successful candidate will support the Collections Manager in all collection activities within the Asset Finance Department, including:
- Arrears collection
- Debt recovery
- Subhire audit function
- Liaising with the Bank's internal credit team and outside panel of solicitors
You will:
- Actively manage daily returned payments to reduce and prevent customer debt
- Effectively manage busy workflow and identify key objectives
- Assist in monitoring the performance of the portfolio of over 6,500 live accounts
- Maintain close liaison with any professional advisers/brokers/valuers/recovery agents
- Support the Collections Manager in all collections activities within company policy guidelines and as directed by Senior Manager
- Ensure customers are treated fairly and FCA regulations are adhered to.
Previous arrears or collections experience is essential, as are excellent customer service skills.
In the first instance, please send your CV in confidence.
Collections Officer employer: CBC Resourcing Solutions
Contact Detail:
CBC Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Officer
✨Tip Number 1
Familiarise yourself with the FCA regulations and guidelines relevant to collections. Understanding these will not only help you in interviews but also demonstrate your commitment to compliance and customer fairness.
✨Tip Number 2
Network with professionals in the asset finance sector, especially those who work in collections. Engaging with industry contacts can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed collections or arrears in previous roles. Highlighting your problem-solving skills and customer service experience will set you apart.
✨Tip Number 4
Research the bank's products and services thoroughly. Being knowledgeable about what they offer will allow you to tailor your conversation during interviews and show your genuine interest in the company.
We think you need these skills to ace Collections Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections or arrears management. Use specific examples that demonstrate your ability to manage workflows and customer relationships effectively.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your previous experience in collections and how it aligns with the role of Collections Officer.
Highlight Customer Service Skills: Since excellent customer service skills are essential for this role, provide examples in your application that showcase your ability to treat customers fairly and adhere to regulations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CBC Resourcing Solutions
✨Know Your Numbers
As a Collections Officer, you'll be dealing with financial data regularly. Brush up on your understanding of key metrics related to debt recovery and arrears management. Being able to discuss these confidently will show your potential employer that you are well-prepared for the role.
✨Demonstrate Customer Service Skills
Excellent customer service is crucial in this role. Prepare examples from your past experiences where you've successfully managed difficult conversations or resolved customer issues. This will highlight your ability to treat customers fairly while adhering to FCA regulations.
✨Understand the Company’s Values
Research the bank's mission and values before the interview. Understanding their approach to customer service and collections will help you align your answers with what they are looking for in a candidate. It shows genuine interest and can set you apart from other applicants.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about how you would handle specific situations related to debt recovery or managing returned payments. Practising these scenarios can help you respond effectively during the interview.
