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- Tasks: Manage collections and support the team in debt recovery activities.
- Company: Award-winning asset finance provider based in central London.
- Benefits: Competitive salary, bonus, hybrid work, and additional benefits.
- Why this job: Join a dynamic team and make a real difference in customer financial wellbeing.
- Qualifications: Experience in collections and strong customer service skills.
- Other info: Opportunity for career growth in a supportive environment.
Collections Officer
Make sure to apply with all the requested information, as laid out in the job overview below.
London (hybrid – one or two days a week in the office)
£38,000 to £42,000 plus bonus and benefits
Our client is an award winning provider of asset finance offering a broad range of products to their customers. Well established and based in central London they are looking to recruit a Collections Officer within their Asset Finance team.
The successful candidate will support the Collections Manager in all collection activities within the Asset Finance Department to include arrears collection, debt recovery, sub
hire audit function and liaising with the Banks’ internal credit team and outside panel of
solicitors
You will;
* Actively manage daily returned payments to reduce and prevent customer debt
* Have the ability to effectively manage busy workflow and identify key objectives
* Assist in monitoring of the performance of the portfolio of over 6,500 live accounts
* Close liaison with any professional advisers/brokers/valuers/recovery agents
* Support Collections xiskglj Manager in all collections activities within company policy guidelines and as directed by Senior Manager
* Ensure customers are treated fairly and FCA regulations are adhered
to.
Previous arrears or collections experience is essential as are excellent customer service skills.
In the first instance please send your CV in confidence
Collections Officer employer: CBC Resourcing Solutions
Contact Detail:
CBC Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector, especially those who might know about collections roles. A friendly chat can lead to insider info or even a referral!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of asset finance and collections processes. We recommend practising common interview questions and having examples ready that showcase your experience in arrears management.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the Collections Officer role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website for the best chance at landing that Collections Officer gig! We make it easy for you to showcase your skills and experience directly to the hiring team.
We think you need these skills to ace Collections Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in collections and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Collections Officer role. We love seeing enthusiasm and a clear understanding of our company and the position.
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CBC Resourcing Solutions
✨Know Your Stuff
Make sure you understand the role of a Collections Officer inside out. Familiarise yourself with asset finance, arrears collection, and debt recovery processes. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your experience in collections or customer service. Think about times when you successfully managed difficult situations or improved processes. This will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Understand the Company Culture
Research the company’s values and culture. Knowing how they operate and what they stand for will help you align your answers with their expectations. It’s also a great way to show that you’re a good fit for their team.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the challenges the Collections Manager faces, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
