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- Tasks: Manage daily returned payments and support the Collections Manager in various collection activities.
- Company: Join an award-winning bank based in central London with a diverse range of products.
- Benefits: Enjoy a competitive salary, bonus, and benefits with hybrid work options.
- Why this job: Be part of a dynamic team focused on customer fairness and regulatory compliance.
- Qualifications: Previous arrears or collections experience and excellent customer service skills are required.
- Other info: Opportunity to work with a portfolio of over 6,500 live accounts.
The predicted salary is between 32000 - 48000 £ per year.
Collections Officer London (hybrid) £40,000 to £45,000 plus bonus and benefits Our client is an award winning bank providing a broad range of products to their customers. Well established and based in central London they are looking to recruit a Collections Officer within their Asset Finance team. The successful candidate will support the Collections Manager in all collection activities within the Asset Finance Department to include arrears collection, debt recovery, subhire audit function and liaising with the Banks’ internal credit team and outside panel ofsolicitors You will; Actively manage daily returned payments to reduce and prevent customer debt Have the ability to effectively manage busy workflow and identify key objectives Assist in monitoring of the performance of the portfolio of over 6,500 live accounts Close liaison with any professional advisers/brokers/valuers/recovery agents Support Collections Manager in all collections activities within company policy guidelines and as directed by Senior Manager Ensure customers are treated fairly and FCA regulations are adheredto. Previous arrears or collections experience is essential as are excellent customer service skills. In the first instance please send your CV in confidence …
Collections Executive employer: CBC Resourcing Solutions
Contact Detail:
CBC Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Executive
✨Tip Number 1
Familiarize yourself with the FCA regulations and guidelines related to collections. Understanding these regulations will not only help you in the interview but also demonstrate your commitment to compliance and customer fairness.
✨Tip Number 2
Highlight your previous experience in arrears or collections during networking opportunities. Connect with professionals in the finance sector on platforms like LinkedIn, and share your insights on effective debt recovery strategies.
✨Tip Number 3
Prepare for potential interview questions by practicing scenarios where you've successfully managed a busy workflow or resolved customer issues. This will showcase your problem-solving skills and ability to handle pressure.
✨Tip Number 4
Research the company’s values and recent achievements. Being knowledgeable about the bank's culture and its award-winning status can help you align your answers with their expectations during the interview.
We think you need these skills to ace Collections Executive
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Collections Executive position. Understand the key responsibilities and required skills, such as previous arrears or collections experience and excellent customer service skills.
Tailor Your CV: Customize your CV to highlight relevant experience in collections or arrears management. Use specific examples that demonstrate your ability to manage workflows and achieve key objectives.
Craft a Strong Cover Letter: Write a cover letter that addresses why you are a great fit for the Collections Officer role. Mention your understanding of FCA regulations and your commitment to treating customers fairly.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial in a collections role.
How to prepare for a job interview at CBC Resourcing Solutions
✨Show Your Collections Experience
Make sure to highlight your previous experience in arrears or collections during the interview. Be prepared to discuss specific examples of how you've successfully managed debt recovery and customer interactions.
✨Demonstrate Customer Service Skills
Since excellent customer service skills are essential for this role, think of instances where you effectively resolved customer issues or improved their experience. This will show that you can treat customers fairly while adhering to FCA regulations.
✨Understand the Workflow Management
Be ready to talk about how you manage busy workflows and prioritize tasks. The interviewer will want to know how you identify key objectives and ensure that all collection activities are carried out efficiently.
✨Familiarize Yourself with FCA Regulations
Research the Financial Conduct Authority (FCA) regulations relevant to collections. Showing that you understand these guidelines will demonstrate your commitment to compliance and ethical practices in the role.
