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For Companies At a Glance
- Tasks: Manage customer collections and provide top-notch service while ensuring compliance.
- Company: Dynamic asset finance specialist with a focus on exceptional customer care.
- Benefits: Competitive salary up to £45,000 plus bonuses and great benefits.
- Why this job: Join a growing team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a solutions-oriented mindset are essential.
- Other info: Exciting growth phase with opportunities for career advancement.
All candidates should make sure to read the following job description and information carefully before applying.
Location: Manchester
Salary: To £45,000 plus fantastic bonus and benefits
Our client is an Asset Finance specialist providing first class customer service. Due to growth, they are looking to recruit a Collections Executive.
The successful Collections Executive will play a critical role in delivering exceptional customer service, managing collections, and ensuring regulatory compliance throughout the life cycle of the customer journey. The ideal candidate will possess strong communication skills, a solutions-oriented mindset, and a commitment to upholding the highest standards of integrity and customer care.
You will:
- Serve as the first point of contact for customers, addressing queries and providing accurate information about motor finance products and services.
- Handle customer account management, including updates, payments, and resolving disputes in a timely and professional manner.
- Collaborate with internal departments to resolve customer issues effectively and efficiently.
This is an exciting opportunity to join a dynamic business during an exciting period of growth. In the first instance please send your CV in confidence.
Collections Executive employer: CBC Resourcing Solutions
Contact Detail:
CBC Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Executive
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance industry, especially those who work in collections. They might have insider info on job openings or can even refer you directly to hiring managers.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and collections. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills during interviews. Use examples from your past experiences where you successfully resolved disputes or managed customer accounts. This will highlight your solutions-oriented mindset!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Collections Executive
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read the job description carefully. It’ll give you a clear idea of what we’re looking for in a Collections Executive and help you tailor your CV and cover letter accordingly.
Showcase Your Communication Skills: Since strong communication is key for this role, highlight any relevant experience in your application. Use examples that demonstrate how you've effectively addressed customer queries or resolved disputes in the past.
Emphasise Your Solutions-Oriented Mindset: We love candidates who can think on their feet! In your application, share instances where you’ve successfully solved problems or improved processes. This will show us that you’re ready to tackle challenges head-on.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your CV and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CBC Resourcing Solutions
✨Know Your Stuff
Before the interview, make sure you understand the basics of asset finance and the specific products the company offers. Brush up on common customer queries and how to address them, as this will show your commitment to providing exceptional customer service.
✨Showcase Your Communication Skills
During the interview, focus on demonstrating your strong communication skills. Use clear and concise language when answering questions, and don’t hesitate to share examples from your past experiences where you successfully resolved customer issues or managed disputes.
✨Be Solutions-Oriented
Employ a solutions-oriented mindset by preparing to discuss how you would handle various customer scenarios. Think about potential challenges in collections and how you would approach them, highlighting your ability to think critically and act decisively.
✨Emphasise Integrity and Customer Care
Make it clear that you value integrity and customer care. Share anecdotes that illustrate your commitment to these principles, and be ready to discuss how you ensure compliance with regulations while maintaining a high standard of service.
