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For Companies At a Glance
- Tasks: Be the go-to person for customers, managing queries and collections with top-notch service.
- Company: Join a growing vehicle finance specialist known for exceptional customer care.
- Benefits: Earn up to £35,000 plus bonuses and enjoy hybrid working options.
- Why this job: Make a real difference in customer experiences while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a solutions-oriented mindset are essential.
- Other info: Exciting growth phase means great opportunities for career advancement.
The predicted salary is between 28000 - 42000 £ per year.
Job Description
Collections Associate
Manchester – hybrid
To £35,000 plus bonus and benefits
Our client is a vehicle finance specialist providing first class customer service. Due to growth they are looking to recruit an Customer Service Associate.
The successful Collections Associate will be a representative of an FCA-regulated firm, you will play a critical role in delivering exceptional customer service, managing collections, and ensuring regulatory compliance throughout the life cycle of the customer journey. The ideal candidate will possess strong communication skills, a solutions-oriented mindset, and a commitment to upholding the highest standards of integrity and customer care.
You will;
· Serve as the first point of contact for customers, addressing queries and providing accurate information about motor finance products and services.
· Handle customer account management, including updates, payments, and resolving disputes in a timely and professional manner.
· Ensure that all customer interactions are conducted in line with FCA Treating Customers Fairly (TCF) principles and in line with Consumer Duty requirements.
· Collaborate with internal departments to resolve customer issues effectively and efficiently.
This is an exciting opportunity to join a dynamic business during an exciting period of growth.
In the first instance please send your CV in confidence
Collections Associate employer: CBC Resourcing Solutions
Contact Detail:
CBC Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Associate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to collections and customer service. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and concise when discussing your experience. Use examples that highlight your solutions-oriented mindset and commitment to customer care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Collections Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Collections Associate role. Highlight your customer service experience and any relevant achievements to show us why you're the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in the role and how your background aligns with our values at StudySmarter. Keep it concise but impactful!
Showcase Your Communication Skills: As a Collections Associate, strong communication is key. In your application, demonstrate your ability to convey information clearly and professionally. This will help us see how you can handle customer interactions effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at CBC Resourcing Solutions
✨Know Your Stuff
Before the interview, make sure you understand the basics of motor finance products and services. Brush up on FCA regulations and TCF principles, as these will likely come up in conversation. Showing that you’re knowledgeable will impress your interviewers.
✨Showcase Your Communication Skills
As a Collections Associate, strong communication is key. Prepare examples from your past experiences where you effectively resolved customer queries or disputes. Practising clear and concise responses will help you demonstrate your ability to communicate well under pressure.
✨Be Solutions-Oriented
Think about how you can approach common customer issues with a solutions-oriented mindset. During the interview, share specific instances where you’ve successfully managed a difficult situation or provided exceptional customer service. This will highlight your problem-solving skills.
✨Emphasise Integrity and Customer Care
Since this role requires a commitment to high standards of integrity, be prepared to discuss how you uphold these values in your work. Share stories that illustrate your dedication to treating customers fairly and ensuring their needs are met, aligning with the company’s ethos.
