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- Tasks: Deliver exceptional customer service and manage collections with a solutions-oriented mindset.
- Company: Dynamic asset finance specialist known for first-class customer service.
- Benefits: Competitive salary up to £30,000 plus bonus and benefits, with hybrid working options.
- Why this job: Join a growing team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a commitment to integrity and customer care.
- Other info: Exciting growth phase with opportunities for career advancement.
The predicted salary is between 24000 - 36000 £ per year.
Our client is an asset finance specialist providing first class customer service. Due to growth, they are looking to recruit a Customer Service Associate.
The successful Customer Service Associate will play a critical role in delivering exceptional customer service, managing collections, and ensuring regulatory compliance throughout the life cycle of the customer journey. The ideal candidate will possess strong communication skills, a solutions-oriented mindset, and a commitment to upholding the highest standards of integrity and customer care.
Responsibilities:
- Handling all telephone enquiries from both prospective and existing customers.
- Responding to customers quickly and effectively, ensuring that every customer interaction has a positive outcome.
- Responsible for all in-life processes, such as settlement requests, reschedules, account queries, refunds, and cash reconciliations.
- Liaise with internal departments assisting with both in-life requests & customer queries.
- Maintain customer data to ensure it is up to date.
- Identification of improvements and changes that will further enhance our customer service delivery.
Additional responsibilities:
- Complaints handling.
This is an exciting opportunity to join a dynamic business during an exciting period of growth.
In the first instance please send your CV in confidence.
Customer Service Executive in City of London employer: CBC Resourcing Solutions
Contact Detail:
CBC Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in City of London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role is all about delivering exceptional customer service, make sure you can articulate your thoughts clearly and confidently during interviews. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Executive in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Executive role. Highlight your communication skills and any previous customer service experience to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it concise but engaging, and don’t forget to mention your solutions-oriented mindset.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've handled customer queries or complaints in the past. We love seeing candidates who can think on their feet and provide effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at CBC Resourcing Solutions
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Executive, strong communication is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved complaints. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate a Solutions-Oriented Mindset
Think of situations where you identified problems and implemented solutions. Be ready to discuss how you approach challenges and ensure positive outcomes for customers. This will highlight your proactive attitude and commitment to exceptional service.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s success.