At a Glance
- Tasks: Support the Collections Manager in managing arrears and debt recovery activities.
- Company: Award-winning asset finance provider based in central London.
- Benefits: Competitive salary, bonus, hybrid work model, and additional benefits.
- Other info: Opportunity to work with over 6,500 live accounts in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in customer financial wellbeing.
- Qualifications: Experience in collections or arrears management and strong customer service skills.
The predicted salary is between 32000 - 42000 € per year.
Our client is an award-winning provider of asset finance offering a broad range of products to their customers. Well established and based in central London, they are looking to recruit a Collections Officer within their Asset Finance team.
The successful candidate will support the Collections Manager in all collection activities within the Asset Finance Department, including:
- Arrears collection
- Debt recovery
- Sub-hire audit function
- Liaising with the Banks' internal credit team and outside panel of solicitors
Key responsibilities include:
- Actively manage daily returned payments to reduce and prevent customer debt
- Effectively manage busy workflow and identify key objectives
- Assist in monitoring the performance of the portfolio of over 6,500 live accounts
- Close liaison with any professional advisers/brokers/valuers/recovery agents
- Support Collections Manager in all collections activities within company policy guidelines and as directed by Senior Manager
- Ensure customers are treated fairly and FCA regulations are adhered to
Previous arrears or collections experience is essential, as are excellent customer service skills.
In the first instance, please send your CV in confidence.
Collections Officer in City of London employer: CBC Resourcing Solutions
As an award-winning provider of asset finance, our client offers a dynamic and supportive work environment in the heart of London. With a strong focus on employee growth and development, they provide comprehensive training and opportunities for advancement within the Asset Finance team. The hybrid working model promotes a healthy work-life balance, while competitive salaries and bonuses reflect their commitment to rewarding hard work and dedication.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Officer in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector, especially those who might know about collections roles. A friendly chat can lead to insider info or even a referral!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of FCA regulations and customer service best practices. We want you to shine when discussing how you’d handle arrears collection and debt recovery!
✨Tip Number 3
Showcase your experience! When you get the chance to speak with potential employers, highlight your previous collections experience and how it aligns with their needs. We’re all about making those connections!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Collections Officer in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous arrears or collections experience. We want to see how your skills align with the Collections Officer role, so don’t be shy about showcasing your customer service skills and any relevant achievements.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Asset Finance team. Be sure to mention your understanding of FCA regulations and how you can contribute to treating customers fairly.
Showcase Your Workflow Management Skills:Since managing a busy workflow is key in this role, give examples in your application of how you've effectively handled multiple tasks or projects in the past. We love seeing candidates who can juggle priorities like pros!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Collections Officer position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CBC Resourcing Solutions
✨Know Your Stuff
Make sure you understand the role of a Collections Officer and the specific responsibilities mentioned in the job description. Brush up on your knowledge of asset finance, arrears collection, and debt recovery processes. This will show that you're genuinely interested and prepared.
✨Showcase Your Experience
Be ready to discuss your previous experience in collections or arrears management. Prepare specific examples of how you've successfully managed customer debts or improved collection processes. This will help demonstrate your capability to handle the portfolio of over 6,500 live accounts.
✨Customer Service is Key
Since excellent customer service skills are essential for this role, think of instances where you've gone above and beyond for customers. Be prepared to explain how you ensure customers are treated fairly while adhering to FCA regulations.
✨Ask Smart Questions
Prepare thoughtful questions to ask the interviewer about the company culture, team dynamics, and how success is measured in the Collections team. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
