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- Tasks: Manage collections and support the team in debt recovery activities.
- Company: Award-winning asset finance provider based in Southampton.
- Benefits: Competitive salary, bonus, and benefits with flexible working.
- Other info: Opportunity for growth in a supportive work environment.
- Why this job: Join a dynamic team and make a real difference in customer relations.
- Qualifications: Experience in collections and strong customer service skills.
The predicted salary is between 30000 - 35000 £ per year.
Southampton – two days a week
£30,000 to £35,000 plus bonus and benefits
Our client is an award winning provider of asset finance offering a broad range of products to their customers. Well established and based in Southampton, they are looking to recruit a Collections Officer within their Asset Finance team.
The successful candidate will support the Collections Manager in all collection activities within the Asset Finance Department to include arrears collection, debt recovery, sub hire audit function and liaising with the Banks’ internal credit team and outside panel of solicitors.
Responsibilities
- Actively manage daily returned payments to reduce and prevent customer debt.
- Have the ability to effectively manage busy workflow and identify key objectives.
- Assist in monitoring of the performance of the portfolio of over 6,500 live accounts.
- Close liaison with any professional advisers/brokers/valuers/recovery agents.
- Support Collections Manager in all collections activities within company policy guidelines and as directed by Senior Manager.
- Ensure customers are treated fairly and FCA regulations are adhered to.
Previous arrears or collections experience is essential as are excellent customer service skills.
In the first instance please send your CV in confidence to Lucy Davies at lucy@cbcrs.co.uk.
Collections Officer in Southampton employer: CBC Recruitment Solutions
Contact Detail:
CBC Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Officer in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the asset finance industry, especially those who work in collections. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of FCA regulations and customer service best practices. We want you to shine when discussing how you can manage collections while treating customers fairly.
✨Tip Number 3
Showcase your previous experience in arrears or collections during interviews. Use specific examples to demonstrate how you've successfully managed workflows and reduced customer debt in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Collections Officer in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in collections and customer service. We want to see how your skills match the role of a Collections Officer, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about asset finance and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Skills: In your application, emphasise your ability to manage workflows and handle multiple tasks. We’re looking for someone who can juggle responsibilities while keeping customer satisfaction at the forefront.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CBC Recruitment Solutions
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Officer inside out. Familiarise yourself with asset finance, arrears collection, and debt recovery processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Be ready to discuss your previous experience in collections or arrears management. Prepare specific examples of how you've successfully managed customer debts or improved workflows in past roles. This will demonstrate your capability and give the interviewer confidence in your skills.
✨Understand the Company Culture
Research the company’s values and culture before the interview. Knowing what they stand for will help you tailor your answers to align with their expectations, especially regarding customer service and adherence to FCA regulations.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the challenges the Collections Manager faces, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.