At a Glance
- Tasks: Manage collections and support the team in debt recovery activities.
- Company: Award-winning asset finance provider based in Southampton.
- Benefits: Competitive salary, bonus, and benefits with flexible working.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in customer relations.
- Qualifications: Experience in collections and strong customer service skills.
The predicted salary is between 30000 - 35000 £ per year.
Southampton – two days a week
£30,000 to £35,000 plus bonus and benefits
Our client is an award winning provider of asset finance offering a broad range of products to their customers. Well established and based in Southampton, they are looking to recruit a Collections Officer within their Asset Finance team.
The successful candidate will support the Collections Manager in all collection activities within the Asset Finance Department to include:
- Arrears collection
- Debt recovery
- Subhire audit function
- Liaising with the Banks’ internal credit team and outside panel of solicitors
You will:
- Actively manage daily returned payments to reduce and prevent customer debt
- Have the ability to effectively manage busy workflow and identify key objectives
- Assist in monitoring the performance of the portfolio of over 6,500 live accounts
- Close liaison with any professional advisers/brokers/valuers/recovery agents
- Support Collections Manager in all collections activities within company policy guidelines and as directed by Senior Manager
- Ensure customers are treated fairly and FCA regulations are adhered to
Previous arrears or collections experience is essential as are excellent customer service skills.
In the first instance please send your CV in confidence to Lucy Davies at lucy@cbcrs.co.uk.
Collections Executive in Southampton employer: CBC Recruitment Solutions
As an award-winning provider of asset finance, our client offers a dynamic work environment in Southampton that fosters professional growth and development. Employees benefit from a competitive salary, bonus structure, and a supportive culture that prioritises fair treatment of customers while adhering to FCA regulations. With opportunities to engage with a diverse portfolio and collaborate closely with industry professionals, this role is perfect for those seeking meaningful and rewarding employment in the finance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Executive in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector, especially those who might know about collections roles. A friendly chat can lead to insider info or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of asset finance and collections processes. We recommend practising common interview questions and having examples ready that showcase your previous experience in arrears management.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website for the best chance at landing that Collections Executive role. We make it easy for you to showcase your skills and experience directly to employers looking for talent like yours!
We think you need these skills to ace Collections Executive in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous arrears or collections experience. We want to see how your skills align with the Collections Executive role, so don’t be shy about showcasing your customer service prowess!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Asset Finance team. Keep it friendly and professional, and don’t forget to mention your understanding of FCA regulations.
Showcase Your Workflow Management Skills:Since managing a busy workflow is key in this role, give us examples of how you've effectively handled multiple tasks in the past. We love seeing candidates who can juggle priorities like pros!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CBC Recruitment Solutions
✨Know Your Numbers
As a Collections Executive, you'll be dealing with financial data and customer accounts. Brush up on your understanding of debt recovery processes and key performance indicators. Be ready to discuss how you've managed similar portfolios in the past.
✨Showcase Your Customer Service Skills
This role requires excellent customer service skills. Prepare examples of how you've handled difficult conversations or resolved disputes in previous roles. Highlight your ability to treat customers fairly while adhering to regulations.
✨Understand the Company’s Values
Research the company’s mission and values. Be prepared to explain how your personal values align with theirs, especially regarding customer treatment and compliance with FCA regulations. This shows you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the Collections Manager's expectations or the team dynamics. This demonstrates your interest in the role and helps you gauge if it’s the right fit for you.
