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- Tasks: Deliver exceptional customer service and support throughout financial agreements.
- Company: Join a leading blue chip company in the UK financial services sector.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Make a difference by helping customers navigate their financial journeys.
- Qualifications: Experience in customer service; financial services background is a plus.
- Other info: Dynamic role with a focus on teamwork and personal development.
The predicted salary is between 28800 - 43200 £ per year.
Our client is a blue chip name in the UK financial services sector. They have an exciting opportunity for a customer services executive to join their head office team based near to Slough. The role is responsible for ensuring that all customers receive an outstanding service throughout the lifecycle of their financial agreement with the business.
Key responsibilities include:
- Effectively liaise with internal and external customers by telephone, letter and e-mail in response to queries.
- Respond to all customer queries and requests in an accurate and timely manner.
- Process transfer requests, financial amendments and refund requests on customer contracts within appropriate time-scales.
- Ensure Customer Records are kept up to date and accurate.
- Pro-actively support other team members in the delivery of outstanding Customer Service, e.g. taking calls and sharing workloads during peak periods.
We are keen to speak to candidates who have a proven background in providing excellent customer service to both external clients and internal stakeholders. Financial services experience is a distinct advantage, however most importantly you will be well organised, a team player, self-motivated with excellent attention to detail.
Customer Services Executive – Financial Services in Slough employer: CBC Recruitment Solutions
Contact Detail:
CBC Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive – Financial Services in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you'd handle them. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your skills! If you’ve got experience in financial services, make sure to highlight that in conversations. Use specific examples of how you've provided outstanding customer service to really impress.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you. Keep an eye on our listings and get your application in – we’d love to see you join the team!
We think you need these skills to ace Customer Services Executive – Financial Services in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Services Executive role. Highlight any previous customer service experience, especially in financial services, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your background makes you a great candidate for this role. Keep it engaging and personal!
Showcase Your Communication Skills: Since the role involves liaising with customers via various channels, make sure your application demonstrates your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at CBC Recruitment Solutions
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in the financial sector. Be ready to discuss your previous experiences and how you handled challenging situations. This will show that you understand the importance of providing outstanding service.
✨Familiarise Yourself with the Company
Do some research on the company’s values and services. Knowing their mission and how they operate will help you tailor your answers and demonstrate your genuine interest in the role. Plus, it’ll give you a leg up when discussing how you can contribute to their team.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experiences where you successfully resolved issues or improved customer satisfaction. This will help you articulate your problem-solving skills effectively during the interview.
✨Showcase Your Team Spirit
Since teamwork is key in this role, be prepared to share examples of how you've collaborated with others in previous jobs. Highlight your ability to support colleagues during busy times and how you contribute to a positive team environment. This will resonate well with the interviewers.
