At a Glance
- Tasks: Manage collections and support the team in debt recovery activities.
- Company: Award-winning asset finance provider based in Reading.
- Benefits: Competitive salary, bonus, and hybrid working options.
- Other info: Opportunity to work with a large portfolio and grow your career.
- Why this job: Join a dynamic team and make a real difference in customer relations.
- Qualifications: Experience in collections and strong customer service skills.
The predicted salary is between 38000 - 40000 £ per year.
Our client is an award winning provider of asset finance offering a broad range of products to their customers. Well established and based in Reading, they are looking to recruit a Collections Officer within their Asset Finance team.
Role Overview
The successful candidate will support the Collections Manager in all collection activities within the Asset Finance Department, including arrears collection, debt recovery, sub hire audit function, and liaising with the Bank’s internal credit team and outside panel of solicitors.
Responsibilities
- Actively manage daily returned payments to reduce and prevent customer debt.
- Effectively manage busy workflow and identify key objectives.
- Assist in monitoring the performance of the portfolio of over 6,500 live accounts.
- Maintain close liaison with professional advisers, brokers, valuers, and recovery agents.
- Support the Collections Manager in all collections activities within company policy guidelines and as directed by the Senior Manager.
- Ensure customers are treated fairly and FCA regulations are adhered to.
Qualifications
Previous arrears or collections experience is essential, as are excellent customer service skills.
Collections Officer in Reading employer: CBC Recruitment Solutions
Our client is an award-winning provider of asset finance, offering a dynamic and supportive work environment in Reading. With a strong focus on employee growth and development, they provide competitive salaries, bonuses, and benefits, alongside a culture that values teamwork and customer fairness. Joining this company means being part of a respected team where your contributions directly impact the success of over 6,500 live accounts, all while enjoying the flexibility of a hybrid working model.
