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For Companies At a Glance
- Tasks: Support customer services and manage administrative tasks in a dynamic banking environment.
- Company: Join an award-winning bank based in central London, known for its diverse product range.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and additional perks.
- Why this job: Be part of a growing team that values innovation and customer satisfaction.
- Qualifications: No specific qualifications required; just a positive attitude and willingness to learn.
- Other info: Opportunity to challenge established practices and contribute to meaningful solutions.
The predicted salary is between 30000 - 38000 £ per year.
Operations Executive
Location: London (hybrid working)
Salary: £35,000 to £38,000 plus bonus and benefits
Our client is an award-winning bank providing a broad range of products to their customers. Well established and based in central London, they are looking to recruit an Operations Executive to join their growing team.
The successful Operations Executive will be responsible for providing administrative support of live agreements and general administrative Customer Services and In-life Operations duties.
You will also be responsible for administrative support for the broker management process including onboarding and regular reviews.
The successful Operations Executive will:
- Provide all customers with a welcome pack to UTB following the onboarding process.
- Ensure all AF contracts are scanned.
- Provide administrative support within the Customer Services team including calculating settlement figures, dealing with customer enquiries, and updating customer details.
- Perform bank reconciliations and post receipts correctly to the appropriate agreement.
- Ensure that all end of lease activity is performed accurately.
- Ensure all Key controls are adhered to including working within the current signature list, clear desk policy, completing compliance training within deadlines, and logging customer complaints.
- Challenge the relevance of established business practices and display a solutions-focused attitude to all problems faced.
- Ensure all welcome packs are completed and mailed within 2 weeks of receipt of activation of agreement.
- General file maintenance and updating Banks accounting system and information databases to enable the production of good quality management information and reporting.
- Assist the operations team with any administrative support as required.
In the first instance, please send your CV in confidence to Lucy Davies at
#J-18808-Ljbffr
Operations Executive employer: CBC Recruitment Solutions
Contact Detail:
CBC Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive
✨Tip Number 1
Familiarise yourself with the banking industry and the specific products offered by our client. Understanding their services will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your administrative skills, particularly in areas like customer service and data management. Being able to showcase your proficiency in these tasks will be crucial, as they are key responsibilities of the Operations Executive role.
✨Tip Number 3
Prepare examples of how you've successfully handled customer enquiries or administrative challenges in the past. This will help you illustrate your problem-solving abilities and solutions-focused attitude, which are essential for this position.
✨Tip Number 4
Network with current or former employees of the bank if possible. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application and interview process.
We think you need these skills to ace Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Operations Executive role. Focus on administrative support, customer service, and any experience with financial processes or banking.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific responsibilities from the job description, such as providing administrative support and handling customer enquiries, to demonstrate your understanding of the role.
Highlight Problem-Solving Skills: In your application, emphasise your ability to challenge established practices and provide solutions. Use examples from past experiences where you successfully resolved issues or improved processes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an Operations Executive.
How to prepare for a job interview at CBC Recruitment Solutions
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of an Operations Executive. Familiarise yourself with tasks like administrative support, customer service duties, and bank reconciliations. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Problem-Solving Skills
The job requires a solutions-focused attitude, so be prepared to discuss how you've tackled challenges in previous roles. Think of specific examples where you identified issues and implemented effective solutions, as this will highlight your proactive approach.
✨Emphasise Attention to Detail
Given the nature of the role, attention to detail is crucial. Be ready to talk about how you ensure accuracy in your work, especially when it comes to tasks like calculating settlement figures and maintaining files. Mention any systems or processes you use to stay organised.
✨Prepare Questions for the Interviewer
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
